topic Re: Loud clicking noise in Arlo Ultra

Loud clicking noise

Uribees — Mon, 25 Feb 2019 21:24:06 GMT

So it seems like when my Ultras switch from regular to night vision it makes a loud clicking noise. It is loud enough to wake me up. Is anyone else having this issue?

Re: Loud clicking noise

techgurumiami — Mon, 25 Feb 2019 23:58:23 GMT

I have noticed the clicking when the visible light comes on at night; but it is not super loud and both of my Ultras are at my front door and one is right by a window. It shouldn't be that noticable if you are inside. I am not sure of what circuitry they are using to know what is being activated when that happens, but the click from what I can tell is normal. I have turned the light on manually on both cameras and you can hear it.

Re: Loud clicking noise

JamesC — Tue, 26 Feb 2019 00:05:26 GMT

When switching to enable or disable night vision, the camera will make a short mechanical "click" sound. This is normal behavior.

JamesC

Re: Loud clicking noise

Uribees — Tue, 26 Feb 2019 00:06:29 GMT

So I have tried turning off the night vision manually in the camera settings. But it keeps reactivating itself. Is this normal?

Re: Loud clicking noise

ItsPlayTime — Tue, 26 Feb 2019 03:22:56 GMT

There is definitely a bug in the Android App which makes switching off night vision ineffective; especially once you leave the app. IF it turns off in the Android app it will usually reset to on when you leave the app and it will definitely reset to on as soon as the Android app is cleared from the phones recent apps memory. This is the case on the latest version of Android on my Pixel 3 XL.
I had to turn it off via a PC web browser for it to actually turn off & stay off.
I'm not sure about the iOS App.

Re: Loud clicking noise

Uribees — Tue, 26 Feb 2019 03:35:29 GMT

I'm also using a Pixel 3. Thanks for the tip, I'll try switching it off from PC.

Re: Loud clicking noise

username81 — Mon, 01 Jul 2019 08:26:00 GMT

I purchased my 2 camera kit 2 weeks and 1 day ago. Both cameras have this same clicking problem. I've looked at other forums; this is a common hardware malfunction. It's been happening to these cameras since they started coming out, I don't know if it can be fixed through an update. Probably not since they haven't fixed it. Security cameras should be silent not making noises. It's not because of the infrared, it seems to be a electrical manufacturing problem. These cameras are useless to me. I took them back to BestBuy to exchange, however, they wouldn't take them because I was over the two weeks???? Don't buy from BestBuy, two weeks is outragerous for a return period. I'm stuck with these. Is there any physical way to fix the electrical hardware problem by opening up the device? That's the only problem I have with the cameras.

Re: Loud clicking noise

jguerdat — Mon, 01 Jul 2019 13:05:29 GMT

Open a case with support to use your warranty:

https://www.arlo.com/en-us/support/contact.aspx

Re: Loud clicking noise

JamesC — Tue, 02 Jul 2019 22:28:32 GMT

username81,

The clicking sound you're referring to is normal behavior. This is the IR Cut filter engaging when the camera enters night vision mode.

JamesC

Re: Loud clicking noise

Snyper912 — Thu, 08 Aug 2019 10:18:28 GMT

I'm having this same issue, however, it's occurring at regular and random intervals (i.e., 4:32 am, and again at 4:32 pm, but also when I open my Arlo phone app) and I have no idea what the rhyme or reason is for this. Also the sound is so loud that it's triggering audio recordings. Now I'm getting inundated with notifications.

Strangely, this only started occurring very recently. Was there a firmware update that's caused this?

Re: Loud clicking noise

JamesC — Thu, 08 Aug 2019 17:44:26 GMT

Snyper912,

The clicking noise you occasionally hear is likely the IR filter engaging when the camera enters night vision mode. This is normal behavior and is not indicative of an issue.

Are you sure this is what is triggering audio alerts? How often are you getting audio triggered alerts? the development team is looking into reports from some users of false audio triggers when opening the Arlo app, as soon as I have more information on that, I will provide an update.

JamesC

Re: Loud clicking noise

jfolsom15 — Sat, 11 Jan 2020 03:29:57 GMT

I have an Arlo Q, the IR filter clicks on and off at random, my wife thinks hackers are looking in on us. Is it normal behavior if we are sitting without any device running the app to have this thing click on & off?

Re: Loud clicking noise

JamesC — Mon, 13 Jan 2020 18:24:25 GMT

jfolsom15,

Yes, this is normal behavior.

JamesC

Re: Loud clicking noise

MikeJ317 — Sun, 22 Mar 2020 02:12:55 GMT

Hi James

I have not long ago bought 6 Arlo Pro 3 cameras with an Arlo Pro 3 hub. I note if I toggle them off at night and power off the router and hub, that they make a double clicking noise every few minutes throughout the night. The only way to stop the clicking noise is to take the battery out of them.

Can you please advise what the story is here, because I would have thought if the cameras, hub and router are off they should not be making any noise at all?

Cheers

MikeJ317

Re: Loud clicking noise

JamesC — Mon, 23 Mar 2020 19:29:08 GMT

MikeJ317,

We do not advise removing power from your SmartHub. If you power off the SmartHub and leave the batteries in the cameras, they will continuously attempt to reconnect to the SmartHub (this results in the clicking noise you're experiencing).

JamesC

Re: Loud clicking noise

jackwhyte — Wed, 25 Mar 2020 12:19:55 GMT

It's not simply an IR noise, it happens at all times of day and night. I have 6 Ultras and they all click regularly regardless of light levels. It's loud enough that one will trigger another to record if they are detecting audio. I wouldn't consider it 'normal behaviour' for a security camera to be making this noise randomly 24x7, it's an issue that needs to be resolved.