topic Re: SmartHub won't stay connected - flashes amber in Arlo Ultra

SmartHub won't stay connected - flashes amber

cd23murray — Mon, 25 Feb 2019 17:03:00 GMT

I know this topic has been covered but I didn't see a great thread to respond. I just purchased a 2 camera ultra kit and have set it up with my older arlo pro cameras (4 of them). I can get everything running but the smarthub connectivity seems to break every so often (flashes amber). Typically powercycling the base helps, but isn't acceptable. All the cameras and hub are up to date on firmware. Any ideas?

Re: SmartHub won't stay connected - flashes amber

JamesC — Mon, 25 Feb 2019 17:05:00 GMT

cd23murray,

What do you see in your Arlo app when you see the LED flashing amber? This could indicate an issue with a camera connected to the SmartHub. Are any cameras showing an error message?

JamesC

Re: SmartHub won't stay connected - flashes amber

cd23murray — Mon, 25 Feb 2019 17:12:44 GMT

Honestly I think it showed the hub was offline the last time, but I'm pretty sure I have seen cameras not connected also.

Re: SmartHub won't stay connected - flashes amber

JamesC — Mon, 25 Feb 2019 18:56:58 GMT

cd23murray,

Are you still seeing this behavior or are the cameras and smarthub showing online?

JamesC

Re: SmartHub won't stay connected - flashes amber

cd23murray — Mon, 25 Feb 2019 19:01:59 GMT

no right now everything works, but every day (or so) it seems like it fails and I have power cycle the hub and/or resync a camera or 2

Re: SmartHub won't stay connected - flashes amber

JamesC — Mon, 25 Feb 2019 19:07:13 GMT

cd23murray,

Next time it happens, let me know and we'll try to isolate the issue further.

JamesC

Re: SmartHub won't stay connected - flashes amber

cd23murray — Mon, 25 Feb 2019 19:08:28 GMT

will do

Re: SmartHub won't stay connected - flashes amber

cd23murray — Wed, 06 Mar 2019 16:14:35 GMT

It happened again yesterday but I didn't have time to really deal with it. So I power cyclyed the hub and it worked...now an hour or two later, only 5 cameras (2 -ultra, 3- pro's) showed as not connected. 1 pro showed fine. The hub was showing blue when this happend. I power cycled the hub and it fixed it. Then later last night, all cameras were showing offline, but the hub was still online. I power cycled hub again and it worked. I'm happy power cycling the hub works but I never had to do that until I added the 2 ultras and new base.

Re: SmartHub won't stay connected - flashes amber ETA..new issues

cd23murray — Fri, 08 Mar 2019 16:13:15 GMT

Now the base appears to be staying blue, but everyday 5 out of the 6 cameras will show offline (while the base is blue). If I wait (some period of time..not sure exactly the time as it varies) or restart the hub they will show back up. Any ideas? Really frustrating.

Re: SmartHub won't stay connected - flashes amber

JamesC — Fri, 08 Mar 2019 17:06:43 GMT

cd23murray,

How far from the SmartHub are the cameras that are having an issue? It sounds it could be a range or interference problem. What is the signal strength icon showing for these cameras?

JamesC

Re: SmartHub won't stay connected - flashes amber

cd23murray — Fri, 08 Mar 2019 17:23:31 GMT

I don't think that is the issue...all but one camera show full wifi bars (I'm not sure I can find the really signal strength). The one the doesn't have full bars shows 2 out 3 (and sometimes shows 3). Also when I reboot the hub they all work instantly once it's back online.

Re: SmartHub won't stay connected - flashes amber

jguerdat — Fri, 08 Mar 2019 18:36:33 GMT

FYI, you can check strength (but not quality) by using a WiFi analyzer app on your phone. Determine which signal is from your base (my bases start with NTGR_VMB but yours may be different) and go to the cameras to see how the signal level compares and changes as you move about.

Re: SmartHub won't stay connected - flashes amber

cd23murray — Fri, 08 Mar 2019 18:52:23 GMT

Thanks but as I have said before, wifi is fine. 5 out of the 6 cameras (or all of them) go out all at the same time and then come back at the same time. Some of the cameras are less than 30 ft from the base. In fact the one that usually stays connected is one of the furthest away.

Re: SmartHub won't stay connected - flashes amber

JamesC — Fri, 08 Mar 2019 20:00:33 GMT

cd23murray,

I'll reach out to you in a private message to gather more information on this topic.

JamesC

Re: SmartHub won't stay connected - flashes amber

cd23murray — Mon, 11 Mar 2019 17:30:55 GMT

Just an update for anyone interested. James PMd me but so far nothing new.

This just happened...

Logged into andorid app, all cameras show connected (6 total, 4 pro, 2 ultra). Connected to one of my Pro cameras (not one of the ultras) and while I viewing the live stream all 5 other cameras pop up with the "This Arlo device is offline...." message. The hub shows blue and disarmed in the app (normal for as I don't live it armed often). I usually restart my hub and that fixes it, but not acceptable solution