topic Re: Black Screen in Live Mode in Arlo Ultra

Black Screen in Live Mode

Barto123 — Wed, 06 Nov 2019 20:59:22 GMT

Whenever I try to watch live mode in the android app, I get a black screen with audio about 75% of the time. I used to get video more often but the problem is getting worse. Please help.

Re: Black Screen in Live Mode

JamesC — Wed, 06 Nov 2019 23:55:30 GMT

Barto123,

Do you notice this happening on a specific device or with a specific camera? Are you connected to mobile data or your home WiFi? Anything that can point to this happening more at certain times than others?

What does the signal strength indicator show for the camera having this issue?

JamesC

Re: Black Screen in Live Mode

Barto123 — Thu, 07 Nov 2019 15:47:29 GMT

It happens intermittently with all cameras. It happens both when I am connected to home wifi and mobile data. There is no rhyme or reason why it happens when it does. Some days it all I get is a black screen but can hear sound, other times I can see the live video fine. The signal strength always shows 2-3 bars on the cameras. Very frustrating.

Re: Black Screen in Live Mode

LA_phx — Sun, 10 Nov 2019 13:01:42 GMT

I noticed the update on my android/samsung galaxy 10e, app version 2.10.0_26060 started acting up on all my cameras. Everything was working fine until app update. Live view is black screen

Re: Black Screen in Live Mode

adamfrade — Fri, 27 Mar 2020 03:54:38 GMT

I am getting the same issue with a black screen on Live View. I just upgrade my phone to a Samsung S20, when I press play on my Arlo Ultra Cameras I get a black screen, if I press play on my Arlo Pro 2 camera it works.

Re: Black Screen in Live Mode

RVE1995 — Fri, 27 Mar 2020 15:41:41 GMT

I am having the same issue. My other cameras show live fine. Its only my Pro 3. Started a few weeks ago.

Re: Black Screen in Live Mode

Robi1970 — Sun, 29 Mar 2020 09:19:19 GMT

Same problem for me aswell. Had my new phone, Samsung S20 Ultra, and live function is now a black screen. It works when using live function with a pc in same network, so the issue is clearly compability between arlo and latest android software.

Re: Black Screen in Live Mode

JamesC — Mon, 30 Mar 2020 17:00:29 GMT

For those experiencing this issue, do you have local 4K live streaming enabled? Do you experience the same behavior when attempting to live stream using the mobile data connection (turn off WiFi on your mobile device)?

JamesC

Re: Black Screen in Live Mode

Robi1970 — Mon, 30 Mar 2020 17:11:00 GMT

Local 4k-straming ON

Automatic HDR ON

With WiFi on, and connected to the local network the 4k-streaming shows a black screen & sound. 4K logo visible.

When turning WiFi off, then live stream works - not 4K though.

Re: Black Screen in Live Mode

adamfrade — Mon, 30 Mar 2020 19:45:15 GMT

It only happens with local 4K on wifi. When I turn wifi off it plays.

Re: Black Screen in Live Mode

Weerosco — Tue, 31 Mar 2020 09:09:48 GMT

Same issue for me.
Local 4k-streaming ON
Automatic HDR ON
With WiFi on, and connected to the local network the 4k-streaming shows a black screen with sound. 4K logo visible.
Turning WiFi off, live stream works - not in 4K though.

Re: Black Screen in Live Mode

WPS3 — Sat, 04 Apr 2020 20:07:16 GMT

Same. 4K live shows black screen, while 1080P works.

Re: Black Screen in Live Mode

KK86 — Sat, 11 Apr 2020 14:34:10 GMT

Having similar issue, not streaming live in 4k when on WiFi, streams normally but without 4k when using data? This has only started today, was working fine yesterday, cameras have been installed almost a week. Same issue with all 4 cameras.

Re: Black Screen in Live Mode

JamesC — Fri, 17 Apr 2020 16:17:50 GMT

For those who were experiencing this issue, please make sure to update to the latest Arlo app version available from the app store and test again. Please let us know if you experience the same behavior.

JamesC

Re: Black Screen in Live Mode

Weerosco — Fri, 17 Apr 2020 16:31:05 GMT

Hi James, yes I'm on the latest app and still getting the same issue.
Regards

Re: Black Screen in Live Mode

Robi1970 — Fri, 17 Apr 2020 16:31:48 GMT

Hi!

Updates:

I have been in contact witch Arlo support regarding this issue. No success in finding solution though.

Status:

Arlo Version.2.15_27085 (latest since 10 April 2020)

Deleted prior Arlo installation. turned of phone for 5 minutes before starting phone again and installing latest version of Arlo.

Local 4k-straming ON

Automatic HDR ON

With WiFi on, and connected to the local network the 4k-streaming still shows a black screen but sound avaoilable.

4K logo not longer visible - now 2K logo visible.

When turning WiFi off, then live stream works - not 4K though.

I give up! Not happy !!!

Re: Black Screen in Live Mode

KK86 — Fri, 17 Apr 2020 17:45:09 GMT

Same here, on latest version as of 10th April. I deleted the app and started over again, it worked for 1 camera for about 5 minutes but after that all were the same. For now I got a 400gb sd so at least I have 4k recordings...not sure if I should post this somewhere else, but when looking at my 4k recordings I've noticed u can't delete one by one or even delete all, u have to download the recordings you want and then you must format the sd card, any particular reason for this too?

Re: Black Screen in Live Mode

adamfrade — Fri, 17 Apr 2020 21:35:27 GMT

Hi James,

The issue still exists after the upgrade.

Re: Black Screen in Live Mode

WPS3 — Sat, 18 Apr 2020 11:38:37 GMT

I updated and it is working properly in 4k for now. I'll try again several times during the day to see if it continues to work properly.
Version 2.15_27085 on Samsung Note 10+, Android 10, One UI 2.1

Re: Black Screen in Live Mode

Robi1970 — Sat, 18 Apr 2020 15:10:26 GMT

Some additional information:
Does not work on my Samsung S20 Ultra.
Worked all the time on my wife's Samsung A40