topic Re: Help fix problen arlo ultra in Arlo Ultra

Ultra is not recording on VMB4000

Savingryan — Fri, 11 Sep 2020 23:48:19 GMT

Have bought arlo ultra to VMB4000 system. But it works but not recording anything.. what is the problem?
I have read ultra is compertable with the vmb4000 somewhere?

Re: Help fix problen arlo ultra

ShayneS — Fri, 11 Sep 2020 23:47:51 GMT

Hi @Savingryan

Have you made sure you have the rules set to record with this camera, or using an armed mode?

Have you tried tp reboot the camera by removing & re-inserting the battery?

Re: Help fix problen arlo ultra

jguerdat — Sat, 12 Sep 2020 14:08:16 GMT

And do you have at least the trial subscription for the camera?

Re: Help fix problen arlo ultra

Savingryan — Sat, 12 Sep 2020 21:09:25 GMT

What do you mean?

Re: Help fix problen arlo ultra

Savingryan — Sat, 12 Sep 2020 21:10:32 GMT

Yes have the rule on armed and only option i have is to turn siren on.

Re: Help fix problen arlo ultra

dcfox1 — Sat, 12 Sep 2020 22:07:33 GMT

@Savingryan wrote:
Yes have the rule on armed and only option i have is to turn siren on.

But do you have the rule under armed mode for recording motion selected on to answer their questions. Also to get recording to cloud you need a subscription but you should have at least the trial subscription to smart as @jguerdat asked if it is a new camera setup.

https://kb.arlo.com/42/What-are-modes-and-rules-and-how-does-Arlo-use-them

Re: Help fix problen arlo ultra

Savingryan — Sun, 13 Sep 2020 11:10:45 GMT

Yes new camera set up for the ultra.
I have arlo pro and VBM4000 base station. I have never had any subscription (free)..

Re: Help fix problen arlo ultra

Savingryan — Sun, 13 Sep 2020 11:21:28 GMT

I dont have the option to record on the rule..

Re: Help fix problen arlo ultra

Savingryan — Sun, 13 Sep 2020 11:26:40 GMT

Yes i have tried that.

Re: Help fix problen arlo ultra

Savingryan — Sun, 13 Sep 2020 11:39:45 GMT

Yes i think so. I have recording 7 days on the other cameras. Arlo pro and the Q. But the ultra is not recording. I dont have the option. Only activate the siren.
Have the armed mode as the others.

Re: Help fix problen arlo ultra

TomMac — Sun, 13 Sep 2020 13:02:38 GMT

The Ultra is NOT a legacy camera like the Pro 2/Q/Baby/Pro/Arlo hd...

The Ultra does require a paid subscription after the trial period.

https://kb.arlo.com/88/What-are-the-available-Arlo-subscription-plans-and-how-much-cloud-recording-is-available

( see under Ultra and no subscription )

Re: Help fix problen arlo ultra

Savingryan — Sun, 13 Sep 2020 15:46:16 GMT

I have tried to Get paid subscription but i dont have the option to buy. See picture. I have vmb4000 base.
One arlo one, 2 arlo pro, one arlo pro2 one arlo ultra and one arlo Q.

Re: Help fix problen arlo ultra

Savingryan — Sun, 13 Sep 2020 15:50:11 GMT

Pic.

Re: Help fix problen arlo ultra

dcfox1 — Sun, 13 Sep 2020 18:34:33 GMT

Your not inserting any pics. As for the smart subscription what country do you live in? It is not available in some countries to rule that out that. You have the record option in your "Armed" mode then select a camera and it is in the rules for that cam as in the link I posted earlier. It says "record video". You should read the FAQ in this forum for the Ultra.

Re: Help fix problen arlo ultra

Savingryan — Mon, 14 Sep 2020 09:11:48 GMT

I live in norway

Re: Help fix problen arlo ultra

dcfox1 — Mon, 14 Sep 2020 18:11:25 GMT

You should be able to get a sub in Norway. Since you have several issues you should contact support below.