topic Re: "Your Request Timed Out" Log in error on Android - Oneplus 7T in Arlo Ultra

"Your Request Timed Out" Log in error on Android - Oneplus 7T

Nsdodgers — Tue, 08 Sep 2020 16:01:07 GMT

Hello!

I have an issue on Android (version 10) on a Oneplus 7T. This issue is NOT happening on any of my IOS devices. I cannot log in at all. The green arrows spin for a while then a red bar appears at the top with the message "Your Request Timed Out"

Only one thing fixed the problem, clearing the app's storage, cache, uninstalling the app and then re-installing the app will allow me to log in ONE TIME only. I have to follow those steps every time I want to use the app.

Can anyone help? The chat support "exhausted" all of the support options.

Re: "Your Request Timed Out" Log in error on Android - Oneplus 7T

ShayneS — Tue, 08 Sep 2020 16:00:45 GMT

HI @Nsdodgers

Are you still experiencing this issue with your phone?

Re: "Your Request Timed Out" Log in error on Android - Oneplus 7T

Nsdodgers — Tue, 08 Sep 2020 16:37:39 GMT

Yup

Re: "Your Request Timed Out" Log in error on Android - Oneplus 7T

ShayneS — Tue, 08 Sep 2020 20:39:34 GMT

Do you happen to have any other android devices you can test with on the same network? VPN? Wi-Fi or Mobile?

Re: "Your Request Timed Out" Log in error on Android - Oneplus 7T

Nsdodgers — Wed, 09 Sep 2020 13:26:42 GMT

Sadly my phone is the only android device I have. The log in time out error occurs on Mobile and Wifi data. I do not have a VPN active.

I still can always log in once by uninstalling and reinstalling the app

Re: "Your Request Timed Out" Log in error on Android - Oneplus 7T

Nsdodgers — Fri, 11 Sep 2020 12:19:21 GMT

yes

Re: "Your Request Timed Out" Log in error on Android - Oneplus 7T

ShayneS — Fri, 11 Sep 2020 16:36:51 GMT

How long does it last before you get timed out within the app after you login once After reinstalling?

Re: "Your Request Timed Out" Log in error on Android - Oneplus 7T

Nsdodgers — Fri, 11 Sep 2020 16:37:51 GMT

it is within the hour

Re: "Your Request Timed Out" Log in error on Android - Oneplus 7T

ShayneS — Fri, 11 Sep 2020 22:44:13 GMT

Is it possible to get a screenshot of the error message (timeout)?

Re: "Your Request Timed Out" Log in error on Android - Oneplus 7T

Nsdodgers — Sat, 12 Sep 2020 12:49:15 GMT

I have a screen recording. I will send it in a PM so it isn't all on the internet