topic Re: My camera is recording in 2k instead of 4k in Arlo Ultra

Ultra camera with 4K movie but sometimes it'll go to 2K?

Mitchdw — Mon, 31 Aug 2020 15:06:14 GMT

Hi there, i have 2 arlo ultra camera's and an upgraded account to record 4k movies. Since some time 1 of my camera's stopped recording in 4k and is only recording in 2k. I hope that you have an answer for me ?..

Re: My camera is recording in 2k instead of 4k

dcfox1 — Fri, 28 Aug 2020 18:31:36 GMT

Have you checked that both cameras are under the Elite 4k plan in your subscription settings assuming your trial ran out.

I have had cams get knocked out in the past for some reason.

Re: My camera is recording in 2k instead of 4k

Mitchdw — Fri, 28 Aug 2020 18:33:24 GMT

Thank you for thinking along, i just checked but they are both in the 4k plan.

Re: My camera is recording in 2k instead of 4k

dcfox1 — Fri, 28 Aug 2020 18:59:42 GMT

If you haven't you can reset the cam by removing and reinsert battery if that doesn't work try removing cam and add again.

Re: My camera is recording in 2k instead of 4k

Mitchdw — Sat, 05 Sep 2020 11:17:43 GMT

Thanks for the help, I deleted and reinstalled the camera and this worked.