topic Re: Arlo ultra black screen when live stream 4k in Arlo Ultra

Arlo ultra black screen when live stream 4K on Samsung Galaxy S20. Works fine on iPad.

Sgodridge — Tue, 09 Jun 2020 17:38:46 GMT

I’ve recently been getting a black screen when accessing live stream 4K on my Samsung galaxy S20 on mobile data and on WiFi
if I switch off 4K it’s fine .... I’ve accessed live 4K on my iPad and have no issues only have the black screen on my phone anyone have a fix for this

Re: Arlo ultra black screen when live stream 4k

JessicaP — Tue, 09 Jun 2020 17:39:18 GMT

Hi Sgodridge,

Try to reboot your phone device to see if that helps. Otherwise, try reinstalling the Arlo app on your Samsung Galaxy S20.

Re: Arlo ultra black screen when live stream 4k

Sgodridge — Tue, 09 Jun 2020 18:27:00 GMT

Hi JessicaP I’ve tried this and still no joy still getting a black screen

Re: Arlo ultra black screen when live stream 4k

JessicaP — Wed, 10 Jun 2020 15:08:49 GMT

You can try removing the battery from your Ultra camera and re-inserting it back or reboot your SmartHub/Base Station to see if that helps.

Or you can contact the Support Team before attempting to restart your camera or SmartHub/Base Station to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Arlo ultra black screen when live stream 4k

Sgodridge — Wed, 10 Jun 2020 20:26:16 GMT

Everything you have suggested I have already done what I can’t understand is why it will play on my iPad and but not on my phone when I select 4K

Re: Arlo ultra black screen when live stream 4k

Bluey3 — Mon, 17 Aug 2020 13:06:32 GMT

Hi, did you manage to resolve this issue? I have the same phone and same issue over the past 3 months and I can't fix it. Thanks