topic Re: Activity Zones not working - Arlo Ultra in Arlo Ultra

Activity Zones not working - Arlo Ultra

SRDoddy — Sat, 11 Apr 2020 11:22:07 GMT

Model VMS5340

Hi,

I am trying to set up my activity zones but cannot get them to work. I am subscribed as Smart Premier which means they should work without the camera being connect to AC power.

I have read others posts where users have unsubscribed & then re-subscribed to get then to work. I have tried this but it makes no difference, I am getting notifications constantly for activity outside my activity zones.

Any help much appreciated. Thanks

Re: Activity Zones not working - Arlo Ultra

WilDavies — Sat, 11 Apr 2020 22:39:54 GMT

I’m having the same problem. I’d like notifications to be limited to people on our porch, so I’ve created an activity zone only on the porch to no avail: I still get notifications for people on the sidewalk and vehicles passing on the street. Then I tried smart notifications, eliminating everything but people. I continue to get vehicle notifications passing on the street. Finally I’ve lowered the sensitivity drastically. None of this steps seemed to have helped very much.

Re: Activity Zones not working - Arlo Ultra

JamesC — Wed, 03 Jun 2020 19:27:43 GMT

Arlo recently deployed a cloud update enhancing Activity Zone accuracy. This should improve the experience for users reporting symptoms of motion detection alerts and recordings occurring outside of their defined Activity Zones. We are continuing to monitor Activity Zone behavior and will provide additional enhancements in the coming weeks.

Re: Activity Zones not working - Arlo Ultra

Davisa55 — Thu, 04 Jun 2020 00:28:22 GMT

Having issues with the activity zone. I set it up but it keeps recording everything. The firmware is up to date and I have restarted the device. Thank you!!!

Re: Activity Zones not working - Arlo Ultra

S_A_M — Thu, 04 Jun 2020 06:18:41 GMT

Yeap. Similar problem here. Brand new system. Days old. Firmware UTD. Complimentary Arlo Smart Premier subscription seems to be in order and I'm still getting the screen warning (triangle with exclamation mark) and the "AC power has been disconnected from your Arlo device. Activity Zones are currently disabled." warning when you click on it. Many hundreds of notifications for activity outside the zones and pretty abysmal battery life later I'm begining to think this was a bad idea.

Re: Activity Zones not working - Arlo Ultra

JamesC — Tue, 23 Jun 2020 22:42:20 GMT

A recent update was deployed to the Arlo cloud that should address the accuracy of Activity Zones. This should improve accuracy by more reliably sending notifications only when motion occurs within defined zones. More work is being done to improve the behavior of Arlo Smart notifications and to fix the Activity Zones error that some users are seeing when not using an AC adapter (battery only). Stay tuned for future updates.

JamesC

Re: Activity Zones not working - Arlo Ultra

FUSIBLE — Tue, 14 Jul 2020 21:06:45 GMT

I keep getting Notifications outside my zones. It’s frustrating to say the least. I’ve tried everything recommended here. Nothing seems to work.

Re: Activity Zones not working - Arlo Ultra

WilDavies — Tue, 14 Jul 2020 21:21:39 GMT

I recently tried activity zones again and so far the result is encouraging.

Re: Activity Zones not working - Arlo Ultra

dcfox1 — Tue, 14 Jul 2020 21:26:38 GMT

Same here. Not perfect but better then it was for a while.

Re: Activity Zones not working - Arlo Ultra

Moliver — Sat, 01 Aug 2020 03:06:02 GMT

I am having the same issues. Smart notifications seem 100% ineffective and smart zones the same. Has any found a repeatable fix for this?

Re: Activity Zones not working - Arlo Ultra

WilDavies — Sat, 01 Aug 2020 15:25:55 GMT

My problem with Smart Zones has disappeared. I assumed the cause was a software update. You might want to try a restart of all components while making sure you have the latest software. Wish I could help more.

Re: Activity Zones not working - Arlo Ultra

GuybrushThreep — Sat, 08 Aug 2020 23:28:46 GMT

JamesC, I just purchased 4 Arlo Ultras and my Activity Zones aren't working. I come here and everyone has been having this issue...so why should I not send these back right away? I live on a busy road and a car passes every minute. Its not workable. Seriously, WTF?

Re: Activity Zones not working - Arlo Ultra

FUSIBLE — Sat, 08 Aug 2020 23:36:59 GMT

What I ended up having to do. I had to redraw the same activity zone twice and that stopped the random cars setting it off.

Re: Activity Zones not working - Arlo Ultra

SRDoddy — Sun, 09 Aug 2020 03:17:01 GMT

We had the same issues and 4 months of frustration with their so called customer services and me up and down ladders
The product is all undeveloped Over priced hype just don’t work as they promise (one thing you need to trust is a security camera)
Lucky I purchased through amazon sent back and got a refund

Re: Activity Zones not working - Arlo Ultra

GuybrushThreep — Sun, 09 Aug 2020 15:19:34 GMT

Thanks for this suggestion but unfortunately it didn't work for me. Considering a return which is disappointing. I don't want to know every time a car goes by or my neighbor takes out their trash. How can they sell this with a feature that just doesn't work?

Re: Activity Zones not working - Arlo Ultra

XDT — Sun, 16 Aug 2020 00:14:16 GMT

JAMES C. This is going to be the FASTEST return in history. Spent my Saturday trying to set up a Zone on each outdoor camera. It DOESN'T work. I could just turn off notifications, which would basically defeat the purpose of security cameras, BUT THIS KILLS THE BATTERIES. Fix this now please.

Night and activity zone

Davisa55 — Mon, 17 Aug 2020 14:34:04 GMT

I am still having the same issues the activities area doesn’t work and now I have noticed that my camera isn’t recording at night. It stops around 11 pm every night. I have the same unit up north and don’t have a problem. It goes off all night recording a fly. PLEASE HELP!!