topic Re: CVR failure in Arlo Ultra

CVR failure

WileE — Wed, 12 Feb 2020 22:11:40 GMT

i have been submitting tickets for service regarding the CVR i am paying for since november 2019.

no solutions just excuses and surveys! i have had two criminal events on my property and vehcile damage that should have been recorded but CVR system is down !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

this is beyond belief and i am sick of it. time to turn in cameras for full refund, refund of subscriptions and complaint to better business bureau. if you cannot deliver a service than do not sell it and advertise it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: CVR failure

n1976jmk — Thu, 13 Feb 2020 16:15:13 GMT

Hi Wile, I actually canceled my CVR about a month because of same issues as you. Large, large gaps (6+ hours) and half days missing and no one could give a clear answer. And it happened quite often.

So now I rely on my local SD motion recordings if I really need something since that has never given me a problem.

Re: CVR failure

Bluestreak20 — Fri, 14 Feb 2020 01:41:44 GMT

Same. I had CVR plan for 1.5 months and finally cancelled. I put in for refund. It worked for just a couple of times. 99% of the time I was unable to view any CVR data on my iOS app or the website. Number interaction with Arlo support went nowhere. They are aware it's broke. I haven't had criminal activity but I have had 3 very suspicious activity that I had to piece together with other cams. Would have been really nice to have forage from my CVR camera.

CVR Again

Bluestreak20 — Thu, 20 Feb 2020 12:46:16 GMT

It seems the server maintenance fixed my working CVR plan.. Since resubscribing CVR has worked flawlessly until 1200A on 2/19/2020. I have zero CVR data since. 1159P on 2/18 is where it stops. This is ridiculous. Shame on me for resubscribing.

Re: CVR Again

WileE — Tue, 25 Feb 2020 22:32:43 GMT

have you heard if arlo cares enough to try and fix? i have been encountering same issue since nov. 2019

Re: CVR failure

SeanBishop — Fri, 06 Mar 2020 23:29:10 GMT

So I have had my Arlo Pro cameras less than 72 hours. Set up cvr recording straight away. It worked fine for 6 hours on the first evening.

I went to check some footage the next morning and there was nothing there at all bar the first 6 hours the evening before.

So here’s how I kinda have it working for the time being.

I click the 3 dots and go to timeline, it goes straight to live view. I click the date option and go to when I know there is footage. I let it load and after a few minutes I go to the next day. And low and behold I can now see all the footage that has been recorded. Works for me for the time being.

Re: CVR failure

firesec — Sun, 19 Jul 2020 05:39:39 GMT

Yeah I canceled for the exact same reason. For such a premium brand company they really struggle with fixes and communication. Do they even have patch notes explaining their progress?