topic Re: Shows recordings are on my devices page but they are not going to my Library in Arlo Ultra

Shows recordings are on my devices page but they are not going to my Library

S-Mar — Thu, 14 Feb 2019 13:38:18 GMT

Ultr 4 camera with 4 HD cameras

All were recording but is seems that since the card was installed and formatted, their were recordings for ablout an hour or so but none anymore

On the Dashboard (Devices Screen) they show what appears to be recordings. I also get push notifications with pictures but nothing new in the library

Re: Shows recordings are on my devices page but they are not going to my Library

jguerdat — Thu, 14 Feb 2019 13:41:28 GMT

There seems to be a rash of recent issues like this. Try logging out and back in. Try both the app and a browser. A reboot of the base may be useful.

Re: Shows recordings are on my devices page but they are not going to my Library

S-Mar — Thu, 14 Feb 2019 13:52:04 GMT

Disconnetected power and net from the base and waited 15 sec. Reinstalled and still the same

Re: Shows recordings are on my devices page but they are not going to my Library

jguerdat — Thu, 14 Feb 2019 18:21:10 GMT

What about the rest of the suggestions?

Re: Shows recordings are on my devices page but they are not going to my Library

S-Mar — Fri, 15 Feb 2019 06:58:03 GMT

I view on the phone ap and the computer with no differdernce.

I did a manual recording last night for 2 minutes, 46 seconds and turned the light on and off and that recorded just fine.

On the Devices screen I show 5 camera recordings of less than 15 minutes ago. in the library, not a single recording. So it shows recording, but not going to the library.

Re: New issue: All cameras are connected but no video recordings

S-Mar — Fri, 15 Feb 2019 07:00:21 GMT

Mine is still not recording, time has not fixed anything

Push notifications but no recordings

S-Mar — Fri, 15 Feb 2019 08:12:24 GMT

I dont understand how I can be getting push notifications with a pic on my iPhone,but no recordings of what the push notification say that I have

Re: Shows recordings are on my devices page but they are not going to my Library

jguerdat — Fri, 15 Feb 2019 13:36:18 GMT

Well, that's not good. Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

Re: Shows recordings are on my devices page but they are not going to my Library

JamesC — Fri, 15 Feb 2019 17:23:58 GMT

S-Mar,

You posted in another thread that you were receiving recordings but they were shorter than what you had the rules set to...can we keep the conversation here in this thread for the sake of clarity?

What mode are you using and what rules do you have set up currently? Do you have any library filters enabled?

JamesC

Re: Shows recordings are on my devices page but they are not going to my Library

S-Mar — Sun, 17 Feb 2019 07:01:16 GMT

Looks like push notifications and recordings are both happening properly when I have in the armed mode but when on my custom modes I get the push notifications but no recordings.

Re: Shows recordings are on my devices page but they are not going to my Library

S-Mar — Sun, 17 Feb 2019 09:26:25 GMT

Library filters only has the Canera Any> box selected.

No check marks anywhere (I think that is the Defalt Setting)

Camera Any >

Re: Shows recordings are on my devices page but they are not going to my Library

jguerdat — Sun, 17 Feb 2019 13:46:15 GMT

@S-Mar wrote:
Looks like push notifications and recordings are both happening properly when I have in the armed mode but when on my custom modes I get the push notifications but no recordings.

Try new custom modes to see if that helps. Same settings, just a new mode.

Re: Shows recordings are on my devices page but they are not going to my Library

S-Mar — Wed, 20 Feb 2019 10:40:56 GMT

I setup all new modes on my computer his time (not setup on the phone) and still averaging 5 to 7 seconds

Does not matter if triggered by motion or audio

Re: Shows recordings are on my devices page but they are not going to my Library

jguerdat — Wed, 20 Feb 2019 13:14:41 GMT

Have you verified that all firmware is up to date by comparing what's listed in your various device settings to what is shown in the Release Notes section here?

It might be worth removing all devices from Settings, My Devices and starting fresh.

Re: Shows recordings are on my devices page but they are not going to my Library

S-Mar — Fri, 22 Feb 2019 07:21:17 GMT

I have done all of this and no difference

SERIOUS FLAW in the system

Besides it does not make any sense.

Recordings show up in push notifications and shows a recording in the device screen but does not go to the library.

How can it show in my devices but not show in the library is baffling

Re: Shows recordings are on my devices page but they are not going to my Library

S-Mar — Fri, 22 Feb 2019 08:51:31 GMT

Partial answer - started a new thread

Just put the sd card into my computer and all of the recordings appear to be there at the correct time intervals. However these recordings do not appear in the library.

How do I access these recordings without removing the sd card?

How do I get all recordings to appear in the library and with the correct recording time?