topic Cameras stop responding while plugged in in Arlo Ultra

Cameras stop responding while plugged in

JamSam — Sat, 11 Jul 2020 18:43:45 GMT

Just wondering if anyone else is experiencing this issue. Intermittently my 2 cameras that are plugged in stop recording to the cloud or locally, despite signal reporting as strong, the motion icon turning orange with motion, etc. When I unplug the outdoor rated cables the camera will start functioning again.

I have a ticket open but this has been an ongoing issue so wondering if it is just me at this point!

Re: Cameras stop responding while plugged in

Sevakesmailian — Sun, 12 Jul 2020 11:57:29 GMT

Im having same issues but with me its both with plugged in and running off battery. Im in direct contact with the head engineers and they Are trying to fix these issues.

Re: Cameras stop responding while plugged in

JamSam — Sun, 12 Jul 2020 13:59:23 GMT

I read your thread and the only thing that is consistent is that my cameras cover similar areas from different angles so two often record at the same time. I don’t have them triggered to do so with any settings, however.

The ones that are plugged in are the only ones having issues. In fact, one time I left a normally battery operated camera plugged in for a couple days and it also locked up the same way.

I guess I am the lucky winner of this problem.