topic Chile Not able to have a smart plan or record videos in Arlo Ultra

Chile Not able to have a smart plan or record videos

Michel0001 — Wed, 13 Feb 2019 23:57:26 GMT

Hi everyone, I recently purchased an Arlo Ultra kit with 4 cameras in Miami. I live in Chile so I got here a couple of days ago and installed the system.

everything is working fine except I do not see any smart plans activated and I can’t record any videos.

not sure if this is not posible in this area or I have a different issue.

I would appreciate any help as there system is not quite usefull if it does not record the movements it detects.

thanks in advance....

Michel...

Re: Chile Not able to have a smart plan or record videos

Michel0001 — Thu, 14 Feb 2019 00:12:04 GMT

As a small update I found out that videos are being recorded to the SD card. But for some reason not to the cloud and they do not show up in the library.

Re: Chile Not able to have a smart plan or record videos

JamesC — Thu, 14 Feb 2019 17:16:55 GMT

Michel0001,

For cloud recordings, Ultra requires a subscription plan. Subscription plans are not available in all countries. Take a look here for more information on where subscription plans are available: What are the available Arlo subscription plans and how much cloud recording is available?

Local storage is available even without a subscription plan.

JamesC

Re: Chile Not able to have a smart plan or record videos

Michel0001 — Thu, 14 Feb 2019 17:19:27 GMT

Hi James, I just chatted with Arlo support and the problem is that Chile is still not supoported for the Arlo Ultra. Hope this changes in the near future though.

Thanks...