topic Re: Not working properly in Arlo Ultra

Recorded video audio is not working properly

Shkreli007 — Thu, 02 Jul 2020 21:17:42 GMT

Doesn’t work properly how it should be working. I don’t even get sound recording with the video taking at all like it did before. I advise you to fix the problem.

Re: Not working properly

michaelkenward — Thu, 02 Jul 2020 13:50:31 GMT

@Shkreli007 wrote:
Doesn’t work properly how it should be working. I don’t even get sound recording with the video taking at all like it did before.

Hard to tell with so little information from you.

What are you doing and where does it go wrong?

Re: Not working properly

Shkreli007 — Thu, 02 Jul 2020 17:46:27 GMT

I’m not doing anything to it. When it records video doesn’t record sound with the video like it did when I first got it.

Re: Not working properly

dcfox1 — Thu, 02 Jul 2020 18:12:36 GMT

@Shkreli007 Is it all recordings from all cameras not having audio or just one? Your not giving much information like @michaelkenward said.

Re: Not working properly

Shkreli007 — Thu, 02 Jul 2020 18:27:12 GMT

Yes it’s all of the cameras, when it records video you can’t hear the recording sound at all. When you click on the video clip to play it you can’t hear any sound on it. When I had first got them it did play the sound on the video recording clip and now doesn’t do it. This an ongoing going thing.

Re: Not working properly

michaelkenward — Thu, 02 Jul 2020 18:32:18 GMT

How are you playing these videos? On a mobile device with an app?

This will sound strange, but one user had the same problem and discovered that they had turned off the sound on their device. The videos were fine, but the volume was turned off.

Have you tried viewing with something else?

Re: Not working properly

Shkreli007 — Thu, 02 Jul 2020 19:02:46 GMT

The volume wasn’t turned off it was on. I’m using the mobile app on my phone.

Re: Not working properly

dcfox1 — Thu, 02 Jul 2020 19:08:13 GMT

@Shkreli007 Have you tried it on the web. Do you hear the sound on the web client my.arlo.com on PC ?

Re: Not working properly

Shkreli007 — Wed, 05 Aug 2020 22:36:30 GMT

I have the Ultra 4K Wire-Free

Re: Not working properly

ShayneS — Wed, 05 Aug 2020 23:05:25 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Not working properly

Shkreli007 — Fri, 07 Aug 2020 22:01:54 GMT

I did contact support no answer.