topic Re: Case 41777400 in Arlo Ultra

RMA camera that support team sent solved the problem!

alexcraig — Wed, 01 Jul 2020 14:36:04 GMT

Greetings!

I simply am trying to let support know that they can close case 41777400.

The RMA camera they sent cured the problem (RMA 7145023).

I tried to find another way to try & let them know & to thank them as they were very quick to confirm what I'd discovered via on-line troubleshooting. A long wait to get to an agent aside, it was about as good a support experience as you will find.

Hopefully, this will get to them. Thanks again!

Re: Case 41777400

JessicaP — Wed, 01 Jul 2020 14:35:25 GMT

Hey alexcraig,

Glad to hear that the replacement camera was able to fix the issue you had. I wanted to let you know that the support team already closed your case 🙂

Re: Case 41777400

alexcraig — Wed, 01 Jul 2020 14:45:31 GMT

Morning Jessica,

Appreciate the follow-up. Thanks.