topic Re: Letterbox Black/White Bar on Thumbnail in Arlo Ultra

Letterbox bars on thumbnail previews

Redpower187 — Sat, 27 Jun 2020 14:11:31 GMT

Since the new iOS update, there is letterbox black/white (Depending if in iOS dark mode or not) bars at the top and bottom of thumbnail previews.

Can we get a fix for this please?

Re: Letterbox Black/White Bar on Thumbnail

Redpower187 — Sat, 27 Jun 2020 14:16:54 GMT

Correction, it looks as if the video thumbnail is not sizing correctly, once you click play it sizes to the border perfectly like it use to for thumbnail previews.

Re: Letterbox bars on thumbnail previews

ShayneS — Tue, 30 Jun 2020 22:02:37 GMT

Hi @Redpower187

Do you have a screen shot you can provide of this? I am not able to replicate this if I am following your directions correctly.

Re: Letterbox bars on thumbnail previews

ShayneS — Fri, 03 Jul 2020 18:48:47 GMT

Thank you for the picture. What Phone/Device are you experiencing this issue with? Which version of the Arlo mobile app are you using?

Re: Letterbox bars on thumbnail previews

Redpower187 — Fri, 03 Jul 2020 21:41:28 GMT

iPhone Xs
iOS: 13.5.1

Arlo App: 2.18