topic Re: HomeKit and direct storage access in Arlo Ultra

HomeKit and direct storage access

Cwmmmm — Fri, 03 Jan 2020 20:11:09 GMT

I’m up to date with everything, my iOS, the app, the base station and all of the cameras. Neither HomeKit or direct storage access works. I’ve restarted my base multiple times and it’s still not working. Any ideas on what to do? Should I delete the smart hub and reset it up again?

Re: HomeKit and direct storage access

JamesC — Fri, 03 Jan 2020 20:23:11 GMT

Cwmmmm,

At what point are you experiencing an issue? Can you provide more details?

Are you following the instructions listed here when setting up each feature?

What is Direct Storage Access and how do I use it?

How do I connect my Arlo camera to Apple HomeKit?

JamesC

Re: HomeKit and direct storage access

Cwmmmm — Sat, 04 Jan 2020 01:21:32 GMT

With direct storage access, when I go from the cloud to the smart hub it shows a loading bar then always says “videos stored on smart hub are not available please check your connection settings” and every time I try to access local recordings it’s on my home network same as the arlo smart hub. And with HomeKit the devices found loading spin thing just keeps spinning and never finds any devices.

Re: HomeKit and direct storage access

Cwmmmm — Sat, 04 Jan 2020 01:23:55 GMT

HomeKit just keeps searching

Re: HomeKit and direct storage access

Cwmmmm — Sat, 04 Jan 2020 01:23:39 GMT

Local storage error message

Re: HomeKit and direct storage access

JamesC — Mon, 06 Jan 2020 17:00:59 GMT

Cwmmmm,

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

JamesC

Re: HomeKit and direct storage access

TheMo — Fri, 10 Jan 2020 12:56:36 GMT

I have the same error message for direct storage. Same cameras and also iOS. Same error on both iPhone and iPad Pro.

Tried reformatting the SD but it’s still not working.

Re: HomeKit and direct storage access

Shrubb441 — Tue, 28 Jan 2020 20:22:39 GMT

If you haven't fixed this yet, I had same problem until I enabled port forwarding on my router and input the IP address of hub and specified ports.

Re: HomeKit and direct storage access

jpmanciniii — Tue, 11 Feb 2020 15:24:10 GMT

How did you do this

Re: HomeKit and direct storage access

StephenB — Tue, 11 Feb 2020 16:51:31 GMT

@jpmanciniii wrote:
How did you do this

Details depend on your router. What is the router's manufacturer/model?

Re: HomeKit and direct storage access

SassyS — Tue, 23 Jun 2020 19:24:59 GMT

I'm having the same issue. When I go to Arlo homekit setup I get the connection circle and it's just looking for my devices but it can't find it so no connection at all.