topic Re: Alro Ultra Camera will not connect to HUB in Arlo Ultra

Alro Ultra Camera will not connect to HUB

PETTRO — Mon, 22 Jun 2020 00:03:44 GMT

Hi,

I am trying to connect my Arlo Ultra Cameras.

one will connect ad works fine the other will not connect?

I have tried restarting the camera and the hub as per instruction on this forum but nothing seems to be working?

Re: Alro Ultra Camera will not connect to HUB

michaelkenward — Mon, 22 Jun 2020 10:23:32 GMT

@PETTRO wrote:

I am trying to connect my Arlo Ultra Cameras.

How are you going about this and where does it go wrong?

Are you using a mobile app or the browser interface?

Do you get any error messages?

Re: Alro Ultra Camera will not connect to HUB

zFreeindeed — Tue, 23 Jun 2020 01:13:48 GMT

I am also having this issue. However, when I have been successful, I followed the instructions in this other forum post https://community.arlo.com/t5/Arlo-Ultra/Arlo-Ultra-will-not-sync-to-Smart-hub/m-p/1719436#M5766

I am currently in the process of performing this across all my 5 cameras as I reset my SmartHub and started over. The steps above have been mostly consistent in bringing the cameras back connected to the SmartHub one by one. In the steps it has us moving to another room from the house Internet router or shutting down the Internet router while performing the sync to the camera. I simply replaced that step by keeping the ethernet cable unplugged from the SmartHub while synching the camera and that seemed to do the same ( this way I wasn’t shutting down the house Internet each time to sync each camera.)

I will update later after finishing the process across all the cameras and the video doorbell.