topic turning off smart notification for motion has no effect in Arlo Ultra

Notifications all over the place even though they are unchecked

Jankovichs — Fri, 29 May 2020 15:32:40 GMT

Cant turn off notifications on all ultra cameras .. even tho they are unticked in setting i still keep getting notifications ...
restarted cameras and asme thing ! Started this morning

Receiving push notifications even tough they are turned off

Cobra99 — Fri, 29 May 2020 10:05:19 GMT

Hi there,

Starting from yesterday I suddenly receive push notifications all the time even tough they are all turned off. As I have seen this issue already happened to some users and it was a backend problem on one of the servers.

Could you please verify this and give feedback about this issue?

I would appreciate if other users could confirm this random issue.

Thanks for your support & best regards,

Patrice

Re: Notifications all over the place

Cobra99 — Fri, 29 May 2020 10:09:45 GMT

Same issue here. Really annoying!

Re: Notifications all over the place

Keagan100 — Fri, 29 May 2020 12:05:49 GMT

I'm having the same issue. the Problem was intermittent last week, but today it is going off for everything even tiny little leaves. I've changed the modes and created a new mode too. The only thing that works is if you disarm it and leave it for about an hour the notifications stop but it renders everything useless. I'm getting tired of some of the arlo issues I'm getting.

Re: Receiving push notifications even tough they are turned off

Keagan100 — Fri, 29 May 2020 12:07:09 GMT

Re: Notifications all over the place

EB_Norway — Fri, 29 May 2020 14:12:03 GMT

@Keagan100 same **bleep** here.

HW Version VMB5000r4

HW Version H6

Firmware 1.070.50.3_216_cfb9b8d

Sent e-mail to Arlo, will they reply?

No success yet to stop it, what can I do?

Re: Notifications all over the place

swiss_cheese — Sat, 30 May 2020 06:37:47 GMT

I have the same issue too!! What‘s the fix?!

Re: Notifications all over the place

Cobra99 — Sat, 30 May 2020 10:23:55 GMT

The best thing is that even if you deactivate the cams you still receive motion alerts... Something is really wrong with their system. They need to fix it.

Re: Notifications all over the place

EB_Norway — Sat, 30 May 2020 13:35:39 GMT

Can you other say which version you are using? It does not make any sense that this happens just suddenly.

Must be a buggy firmware.

All disabled, only the default modes but still get notifications.

Re: Notifications all over the place

Dlearious — Sat, 30 May 2020 14:14:09 GMT

Same thing happening here!

Re: Notifications all over the place

Cobra99 — Sat, 30 May 2020 15:22:12 GMT

Firmware Base Station: 1.16.1.4_550_7655954

Hardware: VMB5000r4

Firmware cameras: 1.070.50.3_216_cfb9b8d

Hardware: H7

Software version: 2.16.2_28010 (14/05/20)

These are the latest versions you can have. The problem is on their side, not on ours.

Re: Notifications all over the place

shansal79 — Sat, 30 May 2020 16:15:06 GMT

Yes same issue here.

I'm in the UK, have x5 Ultras and the Elite Plan.

Notifications are all over the place. Been like this since around Tuesday/Wednesday this week

Not to mention, I also get alerts for motion outside my zone, but that has been the case for a while.

Betreff: Notifications all over the place even though they are unchecked

Clamikra — Sun, 31 May 2020 10:44:58 GMT

Same here!

Bug report!
Arlo Ultra and Smart hub Ultra Error:
Push Notifications are sent and Activity zones are ignored since a couple of days. Getting Push notifications (only from my ultras) all the time, though push notifications are disabled in Mode profile. In the past did not have this issue. it is new since about 28.05.2020 and does only affect the ultras, not the pro cameras.

Have tried the following without success:
- Restart Smart Hub and Cameras
- deleted Mode profile and created new profile (with push deactivated)
- deleted activity zones an created new one
- Looked for new firmware (mine are recent)

Only workarround is to choose factory mode "no motion detection" - what is not useful at all, because i want to detect motion and just record video without notification.

Other users report same issue that occurred three days again. So please fix that Arlo. That would be very nice! Thank you for help and support,
best rergards Michael

Re: Notifications all over the place even though they are unchecked

Mjbeuke — Sun, 31 May 2020 14:28:59 GMT

Same issue here - seems to only be with my 2 Arlo Ultra cameras. I also have the video doorbell, and 5 pro 2s that don’t seem to be incorrectly sending me notifications.

Re: Notifications all over the place even though they are unchecked

Cobra99 — Mon, 01 Jun 2020 09:12:03 GMT

Even if I deactivate all the cams I still receive push notifications... Things are really messed up with their configuration.

Re: Notifications all over the place even though they are unchecked

Mjbeuke — Mon, 01 Jun 2020 13:03:34 GMT

It looks like as of this morning I am no longer having this issue. Only my Ultra at the front door is sending notifications to me which I have it setup to do so - the one in the rear is no longer sending me notifications.

Does it seem to be resolved for anyone else?

Re: Notifications all over the place even though they are unchecked

Dlearious — Mon, 01 Jun 2020 13:06:34 GMT

Definitely still happening for me. Maybe it's not all the time now, i guess about 50% of the time I'm getting notifications when notifications are toggled off.

Re: Notifications all over the place even though they are unchecked

EB_Norway — Mon, 01 Jun 2020 13:06:43 GMT

Yes, the same here.

Will they tell us what was wrong?

Re: Notifications all over the place even though they are unchecked

JessicaP — Mon, 01 Jun 2020 16:03:40 GMT

The development team is investigating reports of this issue. I will provide an update as soon as I have more information.

Re: Receiving Motion and Sound Push Notifications Even Though They’re Turned Off

hullzy — Wed, 03 Jun 2020 05:29:25 GMT

Same thing here. We have People, Vehicle, Animals smart notifications selected on all our cameras but are getting several generic motion push notifications as well. Everything up to date and recently had to un-pair and re-pair all our cameras due to a different issue. Definitely having regrets purchasing this system a year ago. Bought 6 cameras thinking the subscription would allow 10. Now new subscriptions only allow 5. Delayed notifications as well, 10-15 minutes at times.