topic Re: iPad Ios app in Arlo Ultra

Since the latest update to the ios app the battery indicator has disappeared on iPad

jscunningham — Fri, 12 Jun 2020 14:37:22 GMT

Since the latest update to the ios app the battery indicator has disappeared on iPads. It’s not on the main device screen with the cameras or in the device settings. It still shows on an iPhone.

Re: iPad Ios app

TomMac — Thu, 11 Jun 2020 02:43:10 GMT

Running latest versions of iOS app and iOS on iPad mini.... all working fine

is it one of the cameras or all?

Re: iPad Ios app

jscunningham — Thu, 11 Jun 2020 11:18:11 GMT

I'm also running the latest iOS software (13.5.1) and Arlo app (2.17 (441)). The battery indicator doesn't show up on any of the cameras or when you go in to device settings for individual cameras. It is only on my iPad 11" Pro. No issue on my iPhone.

Re: iPad Ios app

JessicaP — Fri, 12 Jun 2020 14:37:08 GMT

Hey jscunningham,

Could you provide a screenshot that shows you're not seeing the battery indicator on your iPad Pro?

Re: iPad Ios app

jscunningham — Fri, 12 Jun 2020 14:50:44 GMT

Re: iPad Ios app

JessicaP — Fri, 12 Jun 2020 20:31:14 GMT

Thanks for those screenshots. I would suggest to contact the Support Team so they can further investigate this issue. You will find several options for contacting support in the provided link.