topic Re: No motion notifications in Arlo Ultra

No motion notifications

L8RDave — Wed, 03 Jun 2020 16:43:24 GMT

Today’s like most days. I have 17 recordings on the hub. 1 on the cloud. I was only notified of the 1 cloud recording. No notifications for the 16 other detected motions. ??

Re: No motion notifications

dcfox1 — Mon, 01 Jun 2020 20:01:01 GMT

@L8RDave Do you smart notifications enabled. You wont get notifications for the ones off but will get recording. Such as if other motion is off you wont get the notification but will get the recording labeled "motion". Edit: I reread your post and that should not apply sorry.

Re: No motion notifications

L8RDave — Mon, 01 Jun 2020 20:59:16 GMT

Ya I do have all turned on except audio.
Thanks for trying to help

Re: No motion notifications

L8RDave — Mon, 01 Jun 2020 21:18:42 GMT

Ok weird. Just after post I got a notification on my lock screen said “motion detected”
I looked. Didn’t save to cloud but Did save to base station. This is a 1st!! However when I retrieved that vid I noticed 3 more had recorded without notice. So that’s 21 recordings
1 smart notification saved to cloud & Hub
1 generic Saved only to hub
So 19 on Hub with no notice !!!
Deplorable software.

Re: No motion notifications

ShayneS — Wed, 03 Jun 2020 16:44:35 GMT

HI @L8RDave

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: No motion notifications

L8RDave — Wed, 03 Jun 2020 18:51:40 GMT

Precisely where. The link you suggested is to general “support”. I’d like a link to open another “ticket” pls

Re: No motion notifications

ShayneS — Wed, 03 Jun 2020 20:28:41 GMT

Hi @L8RDave

If you scroll down a bit you will see an Open a case section.

Re: No motion notifications

Ries026 — Wed, 03 Jun 2020 20:37:53 GMT

Same issue here since today. A lot of ‘motion’ recordings on the hub and only a few smart recordings in the cloud. All cameras do have active smart detection enabled (4 Arlo Ultra’s and 1 Arlo Video doorbell). When I watch the ‘motion’ recordings from the hub I am not even able to see motion at all. There is no motion.

Re: No motion notifications

L8RDave — Mon, 08 Jun 2020 02:32:25 GMT

Today I finally got my reply for tech support. But they cannot receive it!!? Hope it’s fixed in 7 days 🤷🏻‍♂️😓