topic Re: Charging Fault with solar panels in Arlo Ultra

Charging Fault with solar panels

bml99 — Fri, 08 Feb 2019 22:49:43 GMT

I installed the solar panels yesterday. Right after the solar panels were installed, they worked fine; but this morning I got the same error message for all my cameras. The messsage said" A charginf fault has been detected". Does anyone know how to solve this problem?

Re: Charging Fault with solar panels

JamesC — Fri, 08 Feb 2019 22:50:36 GMT

Can you provide a screenshot? Did the error appear on all cameras at the same time?

JamesC

Re: Charging Fault with solar panels

bml99 — Fri, 08 Feb 2019 22:58:43 GMT

Hello James,

Yes, all the cameras which connect with solar penal got the same error message since this morning. Please see attachment.

Re: Charging Fault with solar panels

JamesC — Fri, 08 Feb 2019 23:14:55 GMT

Have you tried removing the charging connector and reconnecting as instructed in the error message? Do you see the same behavior?

JamesC

Re: Charging Fault with solar panels

bml99 — Fri, 08 Feb 2019 23:36:06 GMT

Hello James,

Yes I did. Shoudl I try that again and remove the charging cable longer?

Re: Charging Fault with solar panels

JamesC — Fri, 08 Feb 2019 23:41:10 GMT

Try removing for a short time, check to see if the error message has cleared and then try again.

JamesC

Re: Charging Fault with solar panels

JamSam — Sat, 09 Feb 2019 14:07:06 GMT

Where were you able to purchase the solar panels for the Ultra? I haven’t had luck finding any accessories beyond the mounts.

Re: Charging Fault with solar panels

bml99 — Sat, 09 Feb 2019 17:31:46 GMT

I bought through Amazon.

Re: Charging Fault with solar panels

zincyellowcobra — Sat, 09 Feb 2019 19:37:05 GMT

@JamSam

Where did you find mounts?

Re: Charging Fault with solar panels

jguerdat — Sat, 09 Feb 2019 21:52:51 GMT

Any of the various outdoor mounts with a 1/4"-20 thread will work.

Re: Charging Fault with solar panels

chrisngrod — Mon, 18 Feb 2019 21:10:23 GMT

I posted about the same thing a couple days ago. I ordered an extended cable and solar panel for the ULTRA.

It arrived on February 2nd. Installed it that day but it was too cold to charge until a few days ago. Then I got the charging fault error.

I reset the base station because I read with the other ones that this somehow worked for the older units. Then I physically disconnected the cable and re-attached it. That worked.

Now it's cold again. I hope it is not a fault that is going to happen everytime it drops below charging temps.

Re: Charging Fault with solar panels

michaelkenward — Mon, 18 Feb 2019 21:27:11 GMT

@chrisngrod wrote:

I posted about the same thing a couple days ago. I ordered an extended cable and solar panel for the ULTRA.

Well done. They aren't due to be released until March 17, says Amazon. Someone jumping the gun again?

@chrisngrod wrote:

Now it's cold again. I hope it is not a fault that is going to happen everytime it drops below charging temps.

You may need to get someone to change the laws of physics.

Either that or there has to be a way of heating the battery when the ambient temperature plummets.

Re: Charging Fault with solar panels

jguerdat — Mon, 18 Feb 2019 21:31:58 GMT

I have also gotten the error once which surprised me. Like you, reseating the magnetic connector cleared the fault. I suppose there was some sort of contamination on the contacts but can't be sure.

Re: Charging Fault with solar panels

chrisngrod — Mon, 18 Feb 2019 22:01:48 GMT

@michaelkenward wrote:

@chrisngrod wrote:

I posted about the same thing a couple days ago. I ordered an extended cable and solar panel for the ULTRA.

Well done. They aren't due to be released until March 17, says Amazon. Someone jumping the gun again?

@chrisngrod wrote:

Now it's cold again. I hope it is not a fault that is going to happen everytime it drops below charging temps.

You may need to get someone to change the laws of physics.

Either that or there has to be a way of heating the battery when the ambient temperature plummets.

I'm just referring to the charging fault notice and the fact that you have to go out physically disconnect the cable / reattach. I've had the Pro 2s with a solar charger and it would charge with no fault as soon as the temperature rose enough.