topic Re: Solar Charging Fault Arlo Ultra in Arlo Ultra

Solar Charging Fault Arlo Ultra

Arlo202 — Sun, 31 May 2020 15:46:09 GMT

I have an Ultra camera. Works fine with battery alone. When connected to a solar charger, though, it says "A charging fault has been detected..." As soon as solar charger is disconnected that error goes away. I disconnected charger. I unplugged cables. I reconnected cables and charger. I removed and replaced battery. I even connected a second totally different solar charging unit. Same error.

Re: Solar Charging Fault Arlo Ultra

Arlo202 — Sun, 31 May 2020 15:51:15 GMT

By the way, battery is 95%+. Sunlight is direct.

Re: Solar Charging Fault Arlo Ultra

jguerdat — Mon, 01 Jun 2020 12:36:48 GMT

Swap at the store.

Re: Solar Charging Fault Arlo Ultra

Arlo202 — Mon, 01 Jun 2020 21:06:17 GMT

Right. Very hepful.

Re: Solar Charging Fault Arlo Ultra

ShayneS — Tue, 02 Jun 2020 18:42:27 GMT

HI @Arlo202

If you like, you can contact customer support here: Arlo Tech Support

Re: Solar Charging Fault Arlo Ultra

Arlo202 — Tue, 02 Jun 2020 20:07:48 GMT

Thanks. I already did so. No response.

Re: Solar Charging Fault Arlo Ultra

ShayneS — Wed, 03 Jun 2020 21:21:34 GMT

Hi @Arlo202

I have opened a case for you. Customer Support will be reaching out to you as soon as possible. I have provided the case number for your reference: 41715598