topic Re: Local Recordings not showing in library in Arlo Ultra

Local Recordings not showing in library

nicomohler — Tue, 26 May 2020 00:16:43 GMT

I already experienced this issue once but I could solve it by deleting and reinstalling the app and by restarting my phone. This time however, I was unsuccessful with those steps. Also rebooting my base station did not fix the problem. The cameras are working fine and all the settings seem to be alright but the local videos are just not shown in the library and two days ago everything was shown normally in the Arlo app. I did not change any setting. The change happened from one day to another without any reason.

Re: Local Recordings not showing in library

Kelso198325 — Tue, 26 May 2020 04:36:15 GMT

same here they are not recording anything to the cloud with in the last week absolutely nothing. and I just seemingly switched to monthly subscriptions. If this continues I will stop using anything from them im sick of this.

Re: Local Recordings not showing in library

jguerdat — Tue, 26 May 2020 13:39:22 GMT

WHat is the indication - no way to select local recordings or not able to view them when selected? Safely eject the card and use a computer to verify the health of the file system. You may need to reformat it.

Re: Local Recordings not showing in library

nicomohler — Tue, 26 May 2020 13:49:07 GMT

I cannot select the local storage at all. I ejected the card from the base station and all the videos are properly recorded on the micro SD card. Wondering what the problem could be?

Re: Local Recordings not showing in library

Kelso198325 — Tue, 26 May 2020 17:16:18 GMT

There is nothing to select either local or cloud and I can’t even get the local recording to even see anything

Re: Local Recordings not showing in library

ShayneS — Wed, 27 May 2020 20:38:28 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Local Recordings not showing in library

ShayneS — Mon, 01 Jun 2020 20:58:21 GMT

Hello,

An update to fix this issue was released as part of the Arlo Android app 2.17, Can you please download the latest version of the Arlo mobile app 2.17 & test this again?

Re: Local Recordings not showing in library

Shaun1234 — Mon, 01 Jun 2020 18:25:09 GMT

If you look on the Arlo PRO3 forum we are having the same issues, specifically if the zones are turned on, I get notifications but very rarely is anything shown in cloud library.

Re: Local Recordings not showing in library

nicomohler — Mon, 01 Jun 2020 19:29:10 GMT

Hi Shayne,

I just downloaded the new version but to no avail. I still cannot chose local storage and no videos show up in my library. Thanks for your effort!

Re: Local Recordings not showing in library

Kelso198325 — Mon, 01 Jun 2020 19:43:59 GMT

No change

Re: Local Recordings not showing in library

Kelso198325 — Mon, 01 Jun 2020 19:44:38 GMT

By the way do we get a refund for the month it doesn’t work?

Re: Local Recordings not showing in library

Johnny290 — Mon, 01 Jun 2020 20:53:43 GMT

Your not the only one having this problem. It's been a problem ever since they released the floodlight and new firmware and broke system.

Re: Local Recordings not showing in library

Johnny290 — Mon, 01 Jun 2020 20:55:00 GMT

And your latest app didn't fix the problem.

Re: Local Recordings not showing in library

ShayneS — Mon, 01 Jun 2020 23:51:15 GMT

Hi @nicomohler & @Kelso198325

Are you able to access the library through iOS or Web?

Re: Local Recordings not showing in library

Johnny290 — Mon, 01 Jun 2020 21:00:51 GMT

I'm using an Android phone like I said I can set it up away from my house and it will work but as soon as you force close the app and open it it doesn't work anymore

Re: Local Recordings not showing in library

Johnny290 — Mon, 01 Jun 2020 21:04:52 GMT

Screen shot

Re: Local Recordings not showing in library

Kelso198325 — Mon, 01 Jun 2020 21:11:35 GMT

I can get on line but there is no video in the cloud’s library and hasn’t been as well as through the arlo app.

Re: Local Recordings not showing in library

nicomohler — Mon, 01 Jun 2020 21:33:28 GMT

Dear Shayne,

No, I cannot access the stored videos via Web either. I am also using an Android device. Therefore, I cannot make any statements regarding iOS.

Re: Local Recordings not showing in library

Johnny290 — Mon, 01 Jun 2020 22:35:01 GMT

I think you people are talking about two different things at the same time one is talking about Cloud recordings the other was talking about local recordings

Re: Local Recordings not showing in library

ShayneS — Mon, 01 Jun 2020 22:42:03 GMT

@Kelso198325 @nicomohler

This issue sounds different than before. Please contact the Support Team to further investigate this issue you are experiencing. Arlo Tech Support