topic Re: Ultra camera taking time to go on after detecting motion in Arlo Ultra

Ultra camera taking time to go on after detecting motion

Brooklynzoo — Fri, 29 May 2020 21:26:10 GMT

Will Arlo come up with a new update about connecting? Because the time it take to get the camera on after detecting motion is really horrible

Re: Ultra camera taking time to go on after detecting motion

JessicaP — Fri, 29 May 2020 21:32:12 GMT

Hi Brooklynzoo,

Are you experiencing this issue on the Arlo app on your phone device and/or the web client on your computer?

Re: Ultra camera taking time to go on after detecting motion

Brooklynzoo — Fri, 29 May 2020 23:35:18 GMT

I’m having this issue on the arlo app on my iPhone X

Re: Ultra camera taking time to go on after detecting motion

JessicaP — Mon, 01 Jun 2020 15:09:26 GMT

Is this happening on your WiFi and/or cellular data? Have you tried rebooting your iPhone X to see if that helps?

Re: Ultra camera taking time to go on after detecting motion

Brooklynzoo — Mon, 01 Jun 2020 16:17:40 GMT

yes, it happens on both. I have rebooted my phone a few times. still no luck. at this point, it's pointless for me to have these cameras because the time it takes to connect if there is any danger I and my family will be in trouble!!

Re: Ultra camera taking time to go on after detecting motion

Badassbarbie — Mon, 01 Jun 2020 20:25:38 GMT

I have the same issue. By the time it opens and I can see what’s happening there’s nothing there. Seems pointless to me

Re: Ultra camera taking time to go on after detecting motion

Brooklynzoo — Mon, 01 Jun 2020 20:31:23 GMT

yeah, it really sucks. I had a package delivered today from Amazon, by the time the camera connected the guy was walking back to his truck. with a great RND department, I hope they can fix this issue if not I may have to change

Re: Ultra camera taking time to go on after detecting motion

JessicaP — Mon, 01 Jun 2020 22:59:00 GMT

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.