topic Re: Can't add devices to Ultra Hub in Arlo Ultra

Can't add devices to Ultra Hub

Prosper555 — Sun, 24 May 2020 01:48:20 GMT

Cameras stopped recording. I remove the cameras now trying to sync Cameras to ultra hub and unable to sync cameras

Arlo ultra hub and cameras are the worst investment I've made recently

Prosper555 — Sun, 24 May 2020 02:02:15 GMT

I've already had 3 Ultra cameras (I have 6) replaced by Arlo support because they stopped functioning. And now for the 2nd time all my cameras have stopped recording, so I have removed them and now I'm unable to sync them back with the base. Product support is excellent, however, the products themselves are terrible. Look elsewhere...

Re: Arlo ultra hub and cameras are the worst investment I've made recently

demannu — Sun, 24 May 2020 06:53:56 GMT

Yes, they are complete garbage of a product, filled with gimmick features they look amazing on paper but dont work real world. make sure you spread the word to keep people away from buying into the misery that is Arlo.

Re: Can't add devices to Ultra Hub

TomMac — Sun, 24 May 2020 13:11:39 GMT

try to move the hub as far away from your router and attempt to sync.... when its near it can cause some issues at time.

Re: Can't add devices to Ultra Hub

jguerdat — Sun, 24 May 2020 14:00:28 GMT

Have you tried using the sync button on the bottom of the camera (not the case)?

Re: Can't add devices to Ultra Hub

Prosper555 — Sun, 24 May 2020 17:45:53 GMT

yes the hub is about 10' or more away from the router. I was able to get the cameras to sync after removing the cameras and the hub and reinstalling everything. now they seem to be working. temporarily at least...

Re: Can't add devices to Ultra Hub

Prosper555 — Sun, 24 May 2020 17:48:19 GMT

tried the sync button and every other combination available. after removing the hub and cameras I was able to sync them again and the video is back to recording activities...

Re: Arlo ultra hub and cameras are the worst investment I've made recently

Prosper555 — Sun, 24 May 2020 17:54:30 GMT

I had to remove the hub and cameras and re-add them to get the cameras to sync. I can't believe what a pita maintaining the ultra system is...
I know folks that have the previous arlo camera versions and they work without any issues so maybe I just picked the wrong version, being the ultra...

Re: Arlo ultra hub and cameras are the worst investment I've made recently

Kweily — Sun, 24 May 2020 18:34:55 GMT

I have had the same
Problem