topic Re: Ultra camera issue with fov in Arlo Ultra

Ultra camera issue with fov

Jared570 — Mon, 18 May 2020 21:12:40 GMT

Just got the new ultras one of the cameras seems to have a huge issue with fov. Started out ok but the attached picture is the current doc about 20 degrees. I’ve taken the battery out tried to update and remove from the base, changed all the settings through the app. See attached screenshot. No luck. Any ideas? Thanks!

Re: Ultra camera issue

jguerdat — Sat, 16 May 2020 14:21:10 GMT

Sorry, not sure what you're asking - what is 20 degrees? Are you adjusting the FOV in the camera settings?

Re: Ultra camera issue with fov

ShayneS — Mon, 18 May 2020 21:15:35 GMT

Hi @Jared570

Just to be clear, the camera is positioned 0 degrees/angle correct?

and you did try and remove the camera from Settings > My devices > re-add it?

Re: Ultra camera issue with fov

Jared570 — Tue, 19 May 2020 00:02:51 GMT

Had to return the camera system and start over, seemed to be an issue with the camera. Thanks everyone

Re: Ultra camera issue with fov

ShayneS — Tue, 19 May 2020 16:09:19 GMT

@Jared570

Please let me know if you have any other questions.