topic Re: Can't select source in Android app in Arlo Ultra

Can't select source in Android app

Floydbloke — Mon, 18 May 2020 21:24:14 GMT

Hopefully just a user error.

Using the Android app (v2.16.1_27099), clicking on the library I can't see an option to select the source so I can view locally stored clips ( I don't have a cloud subscription).

Admittedly I haven't tried to do this for while (had the system disarmed during Covid-19 lockdown) so I may be missing something simple. I ejected the SD card and checked on PC, there are definitely clips on the card.

Any thoughts/ideas please.

Re: Can't select source in Android app

michaelkenward — Sun, 17 May 2020 10:41:00 GMT

@Floydbloke wrote:

Using the Android app (v2.16.1_27099), clicking on the library I can't see an option to select the source so I can view locally stored clips ( I don't have a cloud subscription).

Have you set up direct storage access?

What is Direct Storage Access and how do I use it?

In the Android app, you should see the choice of cloud/local.

Local storage

Unfortunately, my experience is that the link to local storage has a habit of vanishing.

Re: Can't select source in Android app

StephenB — Sun, 17 May 2020 14:01:59 GMT

@michaelkenward wrote:

Unfortunately, my experience is that the link to local storage has a habit of vanishing.

I've seen that also. Force-stopping the app, and restarting it usually brings it back.

Re: Can't select source in Android app

michaelkenward — Sun, 17 May 2020 14:09:45 GMT

@StephenB wrote:

@michaelkenward wrote:

Unfortunately, my experience is that the link to local storage has a habit of vanishing.

I've seen that also. Force-stopping the app, and restarting it usually brings it back.

Good advice.

It seems to work here too.

Re: Can't select source in Android app

LandJS — Sun, 17 May 2020 15:46:38 GMT

Yes, good advice and there has been a lot of good and helpful advice on here and people ready to help. However that wouldn't be the main problem, the problem is that a top of the line product a year and a half old should not require this continual fixing. To someone enjoying tech it might even be fun figuring it out but not what most people buy a security system for. I know many people with other systems that never have to maintain their systems once installed. Consider if you had spent more than $2000 on a TV and it had these constant issues and every firmware caused it to malfunction and you missed your shows, would you not be raging against the product. When working they are a great system but I didn't buy them to work on, I used to enjoy finding and fixing computer issues but now I just want them to work and the same with my security.

Re: Can't select source in Android app

Floydbloke — Sun, 17 May 2020 17:30:23 GMT

Thank you all.

Went through and disable then re-enabled SD card and direct storage access. Force-stopped and restarted the app and we're back in business.

LandJS is right, a premium-priced product shouldn't be this flaky.