topic Re: Ultra keeps sending animal notifications in Arlo Ultra

Ultra keeps sending animal notifications

Enfield1 — Sat, 08 Feb 2020 04:52:24 GMT

I have my cameras set up to only notify on humans and vehicles, but I still get notifications for animals every time my dogs and cats move on the patio. What is going on with that?

Re: Ultra keeps sending animal notifications

JamesC — Tue, 11 Feb 2020 17:20:23 GMT

Enfield1,

Is it identifying your animals correctly as "animal" when you receive a notification for your dogs or cats?

JamesC

Re: Ultra keeps sending animal notifications

Enfield1 — Tue, 11 Feb 2020 22:51:13 GMT

They are correctly identified as animals.

Re: Ultra keeps sending animal notifications

n1976jmk — Thu, 13 Feb 2020 16:22:01 GMT

Hi Enfield, I’ve experienced that issue sometimes in the past too.

A couple things that helped me was:

#1- deselect all the smart notifications from the Arlo app for those cameras affected then re-enable them all again

#3 - disable them from the Arlo app and re-enable from my.Arlo.com

Re: Ultra keeps sending animal notifications

Enfield1 — Thu, 13 Feb 2020 22:07:47 GMT

I'll try that. Thanks

Re: Ultra keeps sending animal notifications

MADMIKEMIKE — Sun, 10 May 2020 04:21:37 GMT

Did you end up solving your issue? If that was in Febuary.....its happening to me as well and Arlo says they are working on it...............hmmmm

Re: Ultra keeps sending animal notifications

Enfield1 — Mon, 11 May 2020 17:02:32 GMT

Still having animal notifications and now one of my cameras wont record video. Just a 1 second clip of any activity. So i cant see whats going on, just an image of a person