ultra says I have no plan but I have signed up for a smart plan

Jerrywood — Thu, 07 May 2020 16:27:09 GMT

please can anyone help.

I have singed up to a smart plan , I have a confirmation email. Now it says I have no plan so can see my camera recordings.

Tried contacting Arlo, biggest pile of crap trying to get an email so I can send them my list of problems. So I thought I would try the live chat. OH sorry that don't work either.

wish I had never seen these expensive cameras.

One alerts me so much I just switch it off

One of then keeps disconnecting from the hub so swapped cameras over to see if the problem followed the camera , yes it follows that camera.

Does anyone know an email to contact Arlo.

Re: ultra

JamesC — Thu, 07 May 2020 16:29:47 GMT

Jerrywood,

What do you see when you navigate to settings > subscription? Does it say you have an active subscription plan? If so, click manage cameras and make sure your cameras are participating in the Arlo Smart plan.

If you would like to contact support to investigate further, use the following page: Arlo Support

JamesC

topic ultra says I have no plan but I have signed up for a smart plan in Arlo Ultra

ultra says I have no plan but I have signed up for a smart plan

Re: ultra