topic Re: Another irresponsible firmware update in Arlo Ultra

Arlo

Johnny290 — Fri, 01 May 2020 20:14:13 GMT

Once again Arlo has sent us a firmware update trying to fix something. Never properly tested it and now we're all screwed. This is the third time I'm posting this an Arlo moderators keep deleting my post. Once again the system is broken

Re: Another irresponsible firmware update

JamesC — Fri, 01 May 2020 19:51:03 GMT

Johnny290,

Your post was merged with an issue thread from this morning that has since been resolved.

What specific issue are you experiencing? Can you provide details?

JamesC

Re: Another irresponsible firmware update

Johnny290 — Fri, 01 May 2020 19:53:02 GMT

My Arlo systems keep going offline and coming back online again. My local storage is also not working

Re: Another irresponsible firmware update

JamesC — Fri, 01 May 2020 20:07:39 GMT

Johnny290,

There were intermittent issues that some users were experiencing due to an outage this morning. That issue has been resolved. You can see the details here: status.arlo.com

If you're still experiencing an issue, I encourage you to open a ticket with the Arlo Support team to further investigate: Arlo Support Team You will find several options for contacting support in the provided link.

JamesC

Re: Another irresponsible firmware update

Johnny290 — Fri, 01 May 2020 20:13:23 GMT

Okay the system does seem more stable now as far as the local storage is concerned it seems that my ports have changed so I had to redo the port forwarding thing working okay now

Re: Another irresponsible firmware update

Johnny290 — Fri, 01 May 2020 21:08:02 GMT

Now everytime I close Arlo And I reopen it my ports that I have open aren't working and I can't use local storage

Re: Arlo

Johnny290 — Fri, 01 May 2020 22:56:11 GMT

The system has improved things seems to be working okay for now hopefully it stays that way

Re: Another irresponsible firmware update

Southwind — Sat, 02 May 2020 03:05:40 GMT

As soon as I downloaded the IOS app update 2.16 on my iphone, the first camera I accessed malfunctioned. When I tried to set activity zones, the view was a zoomed view rather than the actual view (a problem that occurred with the 2.11.1 update). The zoom problem also occurred on 5 other IOS devices even though I hadn't downloaded the updated app on them. That's the first time THAT ever happened. I tried the usual unplugging and resetting, and then resorted to deactivating the camera. When I tried to re-add the camera, a box appeared telling me that "a paid Arlo Smart subscription is required to activate the device." I already have an Arlo Smart Elite subscription that permits 20 cameras and I was re-adding the same camera that I had just deleted! Please help.

Re: Another irresponsible firmware update

Johnny290 — Sat, 02 May 2020 17:09:55 GMT

Agreed something definitely not right

Re: Another irresponsible firmware update

JamesC — Mon, 04 May 2020 18:18:36 GMT

Southwind,

Check your subscriptions to make sure the camera is participating in your Arlo Smart plan. You can do this by logging in to your Alro account and navigating to Settings > Subscription > Manage Cameras

JamesC

Re: Another irresponsible firmware update

Johnny290 — Mon, 04 May 2020 18:47:01 GMT

I'm talking about local storage not Cloud storage my cloud storage is working fine. The problem is the latest app You released is the problem