topic Re: Direct Storage Access in Arlo Ultra

Direct Storage Access

timi — Fri, 01 May 2020 21:56:53 GMT

Hi folks, I can't find anywhere the Direct Storage Access button, am I missing something?

app version: 2.16_27097

See pic

Re: Direct Storage Access

LandJS — Fri, 01 May 2020 22:04:02 GMT

If I'm understanding your question, keeping in mind that it can only be accessed in the phone app and under the main login. When you go to library you should have a choice of cloud or SD. Also keep in mind that is only if your phone is on the same network as the Arlo hub and if away from home you must have set up either VPN or port fwd.

Re: Direct Storage Access

StephenB — Fri, 01 May 2020 23:59:34 GMT

@timi wrote:
Hi folks, I can't find anywhere the Direct Storage Access button, am I missing something?

Direct Storage Access should be right below the "Overwrite Automatically" control in your screenshot.

Can you confirm the model of your base station?

Re: Direct Storage Access

timi — Sat, 02 May 2020 06:46:29 GMT

Thanks for replying, smarthub and devices are on the same network, the smart hub had an update recently and I think after that update the button disappeared, I had that button that's why I'm asking.

attached version and hub model.

Re: Direct Storage Access

jguerdat — Sat, 02 May 2020 14:23:22 GMT

You're in the wrong place - it's not in Device Info. When first going to the hub's settings page you should see a Local Storage selection.

Re: Direct Storage Access

timi — Sat, 02 May 2020 15:48:37 GMT

these are the settings of my smarthub

Re: Direct Storage Access

timi — Sat, 02 May 2020 15:52:00 GMT

sd card

Re: Direct Storage Access

timi — Sat, 02 May 2020 15:50:06 GMT

sd settings

Re: Direct Storage Access

LandJS — Sat, 02 May 2020 17:50:12 GMT

Settings, my devices, name of your system, SD at the bottom

Re: Direct Storage Access

LandJS — Sat, 02 May 2020 17:53:19 GMT

your screenshot isn't showing direct storage access toggle

Re: Direct Storage Access

timi — Sat, 02 May 2020 20:30:20 GMT

exactly, because I don't have it! or don't know where to look for it, can someone point me where to find it?

Re: Direct Storage Access

LandJS — Sat, 02 May 2020 22:05:46 GMT

what type of phone are you using and do you have the latest ver. app

Re: Direct Storage Access

timi — Sat, 02 May 2020 22:09:15 GMT

I am using OnePlus 3T app version 2.16_27097.

Re: Direct Storage Access

LandJS — Sat, 02 May 2020 23:14:36 GMT

That's the latest android ver. so I'm not sure why the toggle would not be there. You would probably have to contact support. The first thing they will most likely ask yo to do is to uninstall the app and re-install it.

Re: Direct Storage Access

StephenB — Sun, 03 May 2020 19:30:21 GMT

@timi wrote:
exactly, because I don't have it! or don't know where to look for it, can someone point me where to find it?

You are looking in the right place. As @LandJS suggests, you could try reinstalling the app.

Or just contact support: https://www.arlo.com/en-us/support/contact.aspx

Re: Direct Storage Access

timi — Tue, 02 Jun 2020 22:42:38 GMT

been there done that, looks like an issue with the app, app version 2.17.0_28020 fix the issue.