topic Re: Ultra unable to manually record in Arlo Ultra

Ultra unable to manually record

Pin67 — Thu, 23 Apr 2020 00:33:46 GMT

I used to be able to set manual record,

Re: Ultra unable to manually record

jguerdat — Thu, 23 Apr 2020 13:07:19 GMT

Manual recording is done during live view - is that what you're referring to? Have you rebooted the camera and force closed the app and re-opened it?

Re: Ultra unable to manually record

Pin67 — Thu, 23 Apr 2020 22:39:13 GMT

Yes I’ve done those

Re: Ultra unable to manually record

jguerdat — Fri, 24 Apr 2020 13:21:03 GMT

Do you have a subscription? No subscription means no cloud recordings.

Re: Ultra unable to manually record

ctrack — Fri, 24 Apr 2020 13:47:50 GMT

Why can’t I record video or pictures using my Ultra Cameras? I have two original Arlo cameras that I’m using with my Arlo Ultra Smart Hub and Arlo Ultras that allow manual video or pictures. What’s the difference????

Re: Ultra unable to manually record

JamesC — Fri, 24 Apr 2020 16:24:35 GMT

ctrack,

Check your subscriptions to make sure the camera is still participating in your Arlo Smart plan. You can do this by logging in to your Alro account and navigating to Settings > Subscription > Manage Cameras

JamesC

Re: Ultra unable to manually record

ctrack — Fri, 24 Apr 2020 18:51:14 GMT

Thanks! That worked..I had a subscription but hadn’t assigned cameras. Another question...On the computer it requires Flash Player to view cameras live...I didn’t know anyone still used
Flash...

Re: Ultra unable to manually record

dcfox1 — Fri, 24 Apr 2020 18:57:29 GMT

Still is but it will be discontinued at end of year so arlo will have to go to something else.

Re: Ultra unable to manually record

Pin67 — Sat, 25 Apr 2020 12:49:09 GMT

Yes I do
I was able to manual record now it’s not allowed

Re: Ultra unable to manually record

Pin67 — Sat, 25 Apr 2020 12:49:56 GMT

Ok I will look