topic Re: Using local storage need to delete iPhone videos in Arlo Ultra

Using local storage need to delete iPhone videos

JimGoldsmith — Wed, 22 Apr 2020 14:30:09 GMT

I installed a micro SD card in my base station and enabled direct storage access. I can view the video files on my iPhone, but how do I delete them when I am done viewing them? I tried using Settings -> Clear downloaded videos and that does nothing. I would like a delete capability on individual video files. So far, I don’t see how to delete them from my phone. BTW, I went to local storage as the subscription didn’t allow paying on an annual basis. Dealing with a monthly charge on my credit card was not something I wanted to do. It is ridiculous to not support both monthly and annual payments.

Re: Using local storage need to delete iPhone videos

LandJS — Wed, 22 Apr 2020 23:21:32 GMT

Unless something changed the app does not have the ability to delete, you would need to put the SD in your computer to delete individual files.

Re: Using local storage need to delete iPhone videos

StephenB — Thu, 23 Apr 2020 11:20:24 GMT

@LandJS wrote:

Unless something changed the app does not have the ability to delete, you would need to put the SD in your computer to delete individual files.

Yes. You can remove videos downloaded to the phone, but that doesn't delete them from the SD card.

Personally I'm ok with that. People often do ask here about how to restore deleted recordings, and in many cases they need them for law enforcement. Not being able to delete is usually a minor inconvenience.

Though some businesses might have retention policies, so it would be good to have an optional max retention setting.

Re: Using local storage need to delete iPhone videos

LandJS — Thu, 23 Apr 2020 14:51:25 GMT

maybe a minor inconvenience for some. You I am sure have every subscription offered lol. But until they fix the not overwriting issue it's a problem for those using smaller SD cards. If I finally give up on issues and go without a plan I don't wan't 3000 useless video's of bee's and birds's and slight breezes to search through. If a notification comes in and I see one then I want to click delete now, the police will find a use for it either.

Re: Using local storage need to delete iPhone videos

JimGoldsmith — Thu, 23 Apr 2020 16:33:51 GMT

How do I delete the files from my iPhone? I tried the “clear downloaded videos” function and it doesn’t seem to do anything. No error response or other message. It seems to work but the video files are still there.

Re: Using local storage need to delete iPhone videos

LandJS — Fri, 24 Apr 2020 02:34:08 GMT

ask StepnenB lol

Re: Using local storage need to delete iPhone videos

StephenB — Fri, 24 Apr 2020 17:05:58 GMT

@LandJS wrote:

maybe a minor inconvenience for some. You I am sure have every subscription offered lol.

I do have some cameras that aren't on a subscription. While I said I was "ok with it" personally, I do understand that others would feel differently - and I'd also be fine if they allowed deletion from local storage. FWIW, some folks don't want recordings to be deleted, at most they want to hide them.

On the iPhone - I do have the app running on an iPad, but I rarely use it. Generally I am using Android. Occasionally I clear the data cache, just to make sure there is no residual data building up.

@LandJS wrote:

But until they fix the not overwriting issue it's a problem for those using smaller SD cards.

They definitely need to fix that (and personally I don't understand why they established a 16 GB minimum).