topic 4K live streaming button disappeared in Arlo Ultra

4K live streaming button disappeared

Simonroberte — Wed, 22 Apr 2020 15:46:10 GMT

I have 4 Arlo Ultra cameras. They currently seem to be 4K streaming however the “local 4K streaming” button has disappeared and I am therefore unable to deactivate 4K to record?

Re: 4K live streaming button disappeared

JamesC — Mon, 04 May 2020 18:30:47 GMT

Simonroberte,

Are you still experiencing this issue with the latest version of the Arlo mobile app?

JamesC

Re: 4K live streaming button disappeared

LandJS — Tue, 05 May 2020 03:40:53 GMT

JamesC I have today's android update and the toggle still says 2K

Re: 4K live streaming button disappeared

Simonroberte — Tue, 05 May 2020 08:18:26 GMT

Good morning. I believe I have managed to resolve this issue. When navigating around the settings (via the web browser), specifically the "manage cameras", I noticed that for some reason my cameras were no longer activated as part of the "smart premier". This is odd as I had not deactivated them. As soon as I dragged the cameras up into the smart premier box the 4k toggle appeared again.

Have other users experienced this issue?

Regards

Re: 4K live streaming button disappeared

LandJS — Tue, 05 May 2020 14:11:38 GMT

Glad to hear someones started working so I checked both the web portal and android app which just released yesterday. All mine are properly shown in mange cameras but everything including the toggle still say 2K