topic Re: Arlo base station wont connect when placed behind the firewall in Arlo Ultra

Arlo base station wont connect when placed behind the firewall

KSingh — Wed, 22 Apr 2020 06:09:37 GMT

Hi All,

My arlo base station for Arlo Ultra wont connect when placed behind firewall (Palo Alto). I have opened the following

- icmp

- dns

- ntp

- ping

- http, https

When check logs, I see only DNS traffic and pings from base station. If I bypass firewall and connect base station directly to DSL, it works. Any suggestions??

Reg

Karan

Re: Arlo base station wont connect when placed behind the firewall

jguerdat — Wed, 22 Apr 2020 13:24:29 GMT

You need ports 80, 123 and 443 open to arlo.com to work.

Re: Arlo base station wont connect when placed behind the firewall

StephenB — Wed, 22 Apr 2020 14:44:16 GMT

@jguerdat wrote:

You need ports 80, 123 and 443 open to arlo.com to work.

Yeah, but he already has those open (http, ntp, https). FWIW, you also do need DNS (which he also has open).

@karan wrote:

When check logs, I see only DNS traffic and pings from base station. If I bypass firewall and connect base station directly to DSL, it works. Any suggestions??

Can you compare what's happening with the firewall bypassed? That might give you some clue on what's going on.

Is it possible that the firewall rules are blocking traffic to/from the amazon cloud?

Re: Arlo base station wont connect when placed behind the firewall

KSingh — Wed, 29 Apr 2020 07:38:12 GMT

Apologies for delayed response. I checked the firewall logs and there are no logs for traffic drop. I also tried to create a permit all policy on firewall (permit ip any any) however still the same