topic Re: Arlo Ultra won't record in Arlo Ultra

Arlo Ultra won't record

Johnnyred — Sat, 18 Apr 2020 18:00:29 GMT

My Arlo Ultra will activate and the spotlight works, but when you go to the library there is only a 1 second recording. I have deleted the camera and reactivated, but I still have the same issue.

Re: Arlo Ultra won't record

StephenB — Sat, 18 Apr 2020 23:16:07 GMT

@Johnnyred wrote:

My Arlo Ultra will activate and the spotlight works, but when you go to the library there is only a 1 second recording. I have deleted the camera and reactivated, but I still have the same issue.

Do you have any issues livestreaming?

If you don't, then I suggest contacting support: https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Ultra won't record

Johnnyred — Sun, 19 Apr 2020 13:23:43 GMT

Yes. It won't livestream also.

Re: Arlo Ultra won't record

jguerdat — Sun, 19 Apr 2020 13:40:30 GMT

Before you contact support, remove all devices from Settings, My Devices and start fresh. Be sure to note settings, modes, rules and schedule to speed the rebuilding.

Re: Arlo Ultra won't record

JamesC — Mon, 20 Apr 2020 16:18:50 GMT

Johnnyred,

Check your subscriptions to make sure the camera is still participating in your Arlo Smart plan. You can do this by logging in to your Alro account and navigating to Settings > Subscription > Manage Cameras

JamesC