topic Re: Arlo Ultra not detecting motion (Animal) in Arlo Ultra

Arlo Ultra not detecting motion (Animal)

Drahthunter — Wed, 01 Apr 2020 14:13:39 GMT

I have a Arlo Ultra and Arlo video door bell on the front of my house (pictured below). I have been noticing that the Ultra is not catching animal motion (50 lb animal). This Ultra used to have motion detection outside of the zones but now isn't detecting things in the zone. I have reset it and ensured its updated. Very frustrating as it would seem the zones and motion is something Arlo can't get figured out across products.

Last night I had a coyote go across my driveway on the yellow line. The video door bell caught the motion but the Ultra did not. It would appear the animal detection isn't working like it should. I have also had a raccoon do a similar path and not have the ultra pick it up. I have all the setting selected for all movement. This camera also seems to go through batteries much faster (from beginning didn't want to charge to 100%). Any one else see this going on with the motion vs the doorbell?

Re: Arlo Ultra not detecting motion (Animal)

JamesC — Wed, 01 Apr 2020 15:49:50 GMT

Drahthunter,

Try removing your activity zones entirely, save, and then rebuild the zones and test again. Do you see the same behavior?

JamesC

Re: Arlo Ultra not detecting motion (Animal)

Drahthunter — Sat, 18 Apr 2020 15:00:32 GMT

I removed the activity zones and it still seems slow on reporting motion. My back camera is having same issue and I deleted all zones. My cheap motion light is picking up motion from further away and greater angle. Any advise? I tried to post the 4K video but it’s too large to post.

Re: Arlo Ultra not detecting motion (Animal)

Drahthunter — Sat, 18 Apr 2020 15:08:19 GMT

Here are the first frame of video which shows delay compared to motion light.

Re: Arlo Ultra not detecting motion (Animal)

mbejdom — Sat, 10 Oct 2020 13:50:28 GMT

I am suffering the same problem with Ultra and Ultra 2 cams, is there any update concerning this issue? Thanks a lot in advance.