topic Re: Arlo App update Lost Mode - Armed - record video button grayed out in Arlo Ultra

Arlo App update Lost Mode - Armed - record video button grayed out

Chrisk2 — Thu, 16 Apr 2020 21:18:16 GMT

I did a arlo app update on iOS and I can no longer get to the “record video” button on the motion rule. The radio button is set to do nothing (things are still recording) but I can’t change the duration or on motion after the update.
This is on iPad and iPhone.

Re: Arlo App update Lost Mode - Armed - record video button grayed out

Chrisk2 — Thu, 16 Apr 2020 21:34:39 GMT

What happened in the app - can’t set recording time or motion just set to do nothing.

Re: Arlo App update Lost Mode - Armed - record video button grayed out

JamesC — Thu, 16 Apr 2020 22:23:51 GMT

Chrisk2,

Check your subscriptions to make sure the camera is still participating in your Arlo Smart plan. You can do this by logging in to your Alro account and navigating to Settings > Subscription > Manage Cameras

JamesC

Re: Arlo App update Lost Mode - Armed - record video button grayed out

Chrisk2 — Fri, 17 Apr 2020 02:24:01 GMT

James,

my subscription is good till November. All of my cameras were removed from the subscription. I did not do this. Why were they removed?

Do I need to check this daily?

Re: Arlo App update Lost Mode - Armed - record video button grayed out

JamesC — Fri, 17 Apr 2020 16:08:31 GMT

Chrisk2,

No, this isn't something you should expect to do daily. Did moving the cameras back to active resolve the issue?

JamesC