topic Re: smart hub getting information in Arlo Ultra

smart hub getting information

RockerSBM — Wed, 15 Apr 2020 02:55:37 GMT

Everytime i sync this hub up i get getting information

and cant change anything on it is this right for the hub? my arlo pro 2 hub doesnt do it!

ive done everything

Re: smart hub getting information

michaelkenward — Thu, 16 Apr 2020 12:02:21 GMT

Forgive me, but I can't understand what you are saying.

What does this bit mean?

@RockerSBM wrote:

Everytime i sync this hub up i get getting information

Have you added the VMB5000 to the same account as your Pro 2 hub?

Is the VMB5000 plugged into your router?

Re: smart hub getting information

RockerSBM — Thu, 16 Apr 2020 13:03:14 GMT

I got the ultra just before xmas but i could sync the doorbell and chime on it got it to work after trying loads of time.

the VMB5000 deffo has syncing problems with them 2 products the arlo ultra cameras sync fine but if u remove it from my account the VMB5000 to set up new again all i get when I sync it with my app is getting information instead of saying armed like the arlo q or arlo pro 2 base station.

i have reset loads of times used the pin loads of times even reset my phone clearing everything 3 times

also why does the notifications not work right on it? thats another thing wrong with the app you can go on it and there a recording but had no notification about it! good thing its not no one breaking into house when doesnt pop up to telling you!

I know the ultra base station has sync problems ive watched the lights it clearly doesnt like the doorbell or chime had to sync them both to the arlo pro 2 but cant sync the ultra camera with them cos its on the other base station!

Cheers

shaun

Re: smart hub getting information

michaelkenward — Thu, 16 Apr 2020 13:24:12 GMT

Sorry. I am still at a loss as to what your problem might be. Take this bit:

@RockerSBM wrote:

I got the ultra just before xmas but i could sync the doorbell and chime on it got it to work after trying loads of time.

Is there a not missing in there?

Re: smart hub getting information

RockerSBM — Thu, 16 Apr 2020 13:26:23 GMT

Yes sorry

Re: smart hub getting information

michaelkenward — Thu, 16 Apr 2020 13:36:29 GMT

So, let's get back to the beginning.

Is the problem that you cannot get the doorbell and chime to work on the Ultra hub?

Re: smart hub getting information

RockerSBM — Thu, 16 Apr 2020 13:40:24 GMT

Yes and the app doesnt work right.

which is both a firmware problem.

Re: smart hub getting information

michaelkenward — Thu, 16 Apr 2020 13:47:22 GMT

Sorry. I'm getting nowhere. You just dribble out a bunch of unexplained stuff that doesn't add up. Then you throw in this:

@RockerSBM wrote:

which is both a firmware problem.

What does that mean?

Have you checked the documents for your stuff?

Get your manual here:

Arlo - Security Cameras and Systems

You can also ask Arlo for official support.

Re: smart hub getting information

RockerSBM — Thu, 16 Apr 2020 13:52:00 GMT

Well im waiting for someone to pick it up from here so they can go and sort the problems out.

do you have a ultra base station? do you have a iphone?