topic Re: No manual record option on iPhone. Able to manually record via my.arlo.com in Arlo Ultra

No manual record option on iPhone. Able to manually record via my.arlo.com

Legends92 — Thu, 02 Apr 2020 18:33:19 GMT

I just purchased the Arlo Ultra and successfully connected it to VMB4000v3.

I am able to manually record via my.arlo.com on my Mac.

I do NOT see the record button on my iPhone. I am running the latest version of the App. My other Arlo Pro 2 cameras do have the option to record via the iPhone and my.arlo.com.

Re: No manual record option on iPhone. Able to manually record via my.arlo.com

JamesC — Thu, 02 Apr 2020 20:28:07 GMT

Legends92,

4k live streams cannot be manually recorded. If you have Local 4K Live Streaming enabled within your camera settings, your live streams will be in 4K when your mobile device is connected to the same network as your Arlo system. To manually record live streams while on the same network, turn off local 4K Live Streaming in your camera settings.

JamesC

Re: No manual record option on iPhone. Able to manually record via my.arlo.com

enigmaphoenix — Mon, 13 Apr 2020 17:56:52 GMT

James,

That seems like an ok workaround in the very short term. But that's definitely not a real world workable solution. When will this be addressed?

Thanks,