topic Re: Returning this camera in Arlo Ultra

I get a notification every 30 seconds

GailR — Mon, 13 Apr 2020 17:22:51 GMT

I cannot take it anymore. I’ve adjusted every possible setting and this camera is constantly alerting for motions. I’ve turned both vehicles and motions off, turned down sensitivity and I get a notification every 30 seconds. I’m done. This camera is pricey and should not have these kinds of issues.

Re: Returning this camera

steve_t — Mon, 13 Apr 2020 00:13:26 GMT

Sorry to hear it. We probably could have helped you as obviously thousands of people use these cameras without the issues you have. Best wishes

Re: Returning this camera

LandJS — Mon, 13 Apr 2020 06:09:24 GMT

Obviously 1000's use these without issues, you can't be serious.

Re: Returning this camera

GailR — Mon, 13 Apr 2020 15:28:43 GMT

Yes, I am serious and for your information my camera had at one point been ok. Just because 1000’s of people don’t have issues, and I guess you stay in contact with them all, there will be cameras that malfunction. If you don’t have a suggestion for me to resolve my issue then perhaps you don’t need to comment?

Re: Returning this camera

LandJS — Mon, 13 Apr 2020 15:38:09 GMT

My comment was for Steve, should have pointed that out better. I found his comment to you a joke and was being sarcastic. Anyone who has been on this forum since the Ultra release knows it as do customers on Amazon or anyone that has been to sites like pissed customer. I personally know people that have taken them back or changed their mind after seeing the comments. In fact I'm the only one who didn't because I waited to long.

Re: Returning this camera

steve_t — Mon, 13 Apr 2020 23:10:28 GMT

Hi Gail,

Happy to try and help you resolve your issues if you are happy to work through them. Your thread being titled "Returning this camera" seemed to indicate otherwise.

Let's start with your problem. You're getting a lot of unwanted recordings. Can you please post screenshots of your rules for the camera including all sub-screens eg the motion sensitivity? Have you got audio activation enabled?

Re: Returning this camera

steve_t — Mon, 13 Apr 2020 23:11:17 GMT

LandJS,

Thanks for explaining your sarcasm

Re: Returning this camera

LandJS — Mon, 13 Apr 2020 23:36:28 GMT

your welcome