topic Re: Arlo Ultra compatibility with Arlo Pro 2 & it's base in Arlo Ultra

Arlo Ultra compatibility with Arlo Pro 2 & it's base

pjsisk01 — Tue, 08 Jan 2019 22:31:45 GMT

Please tell me these new Arlo Ultra cameras are compatible with the exisiting Arlo Pro base staton and app. If not it pretty much leaves all of the exisitng customers who invested a lot of money (myself over 700 USD) out of the upgrade game.

Arlo Ultra and Arlo Pro 2 compatibility

Jakkkkkk — Sat, 01 Dec 2018 01:17:14 GMT

Hello, Just saw the arlo ultra got relesed. I have a arlo pro 2 system, do you think that the arlo ultra base station would work with the pro 2 cameras or does this make my pro 2 system uncompatible with the new system thanks!

Re: Arlo Ultra and Arlo Pro 2 compatibility

Stallard84 — Sat, 01 Dec 2018 01:40:52 GMT

I'm sure it wont. I was thinking the same thing. I love my arlo pro 2 system, and would love the new 4k camera but sounds like it would use a new smart hub, which I assume will screw those of us that have invested a lot in the system already.

Re: Arlo Ultra and Arlo Pro 2 compatibility

jguerdat — Sat, 01 Dec 2018 01:52:58 GMT

First, the Ultra has NOT been released, even if some store sez so. AFAIK, it hasn't even been in beta. Any thoughts as to compatibility is pure conjecctur and has nothing to do with facts or reality.

Re: Arlo Ultra and Arlo Pro 2 compatibility

Stallard84 — Sat, 01 Dec 2018 01:55:58 GMT

You're right, we dont know, but the fact the the press release mentions a new smart hub is a pretty good indicator that the 4k cameras wont work on the older hubs. Hope I'm wrong about that. . . Time will tell.

Re: Arlo Ultra and Arlo Pro 2 compatibility

Jakkkkkk — Sat, 01 Dec 2018 02:10:13 GMT

Yeah I guess time will tell although I’m hopeful that worst comes to worst we have to buy the new hub and the pro 2 cameras will be able to connect to that new hub not rendering them useless

Re: Arlo Ultra and Arlo Pro 2 compatibility

jguerdat — Sat, 01 Dec 2018 02:14:30 GMT

If you're referring to the Best Buy product note, that's the new VMB4500 that will be replacing the VMB4000 for the Pro series like the VMB3500 is replacing the VMB3000 for the original wireless camera systems. You can see both new bases when you try to add a new base to your account.

Re: Arlo Ultra and Arlo Pro 2 compatibility

Jakkkkkk — Sat, 01 Dec 2018 02:37:54 GMT

Yeah I guess VMB4500 is the ultra base because my arlo pro 2 base is VMB4000 so yeah I guess let’s hope that the VMB4500 will support the arlo pro 2 cameras

Re: Arlo Ultra and Arlo Pro 2 compatibility

brh — Sat, 01 Dec 2018 04:17:34 GMT

From what I have read it will work with all prior bases, but probably the new base has new features that won't work with prior bases just like the differences between the Pro base and the original. Besides, my guess is that individual cameras will not be available for some time after the kits are released. Time will tell.

Brian

Re: Arlo Ultra and Arlo Pro 2 compatibility

slompochomp — Sat, 01 Dec 2018 13:06:56 GMT

It seems Best Buy has already put them up on there site.

Re: Arlo Ultra and Arlo Pro 2 compatibility

Cdenges2828 — Mon, 07 Jan 2019 04:15:29 GMT

Re: Arlo Ultra and Arlo Pro 2 compatibility

Cdenges2828 — Mon, 07 Jan 2019 04:17:55 GMT

Yes its compatible with arlo pro base stations

Re: Arlo Ultra and Arlo Pro 2 compatibility

jguerdat — Mon, 07 Jan 2019 14:54:01 GMT

False. We don't know compatibility until it's released and in use with documentation stating what works and doesn't.

Re: Arlo Ultra compatibility with Arlo Pro 2 & it's base

diegol — Tue, 08 Jan 2019 17:28:08 GMT

Yes, Please!

I hope the new Arlo Ultra is compatible with the Arlo Pro base.

Re: Arlo Ultra compatibility with Arlo Pro 2 & it's base

castro1688 — Tue, 08 Jan 2019 18:56:01 GMT

Funny how the "community manager" skipped this post. It is NOT compatable. So they are going to milk you again for a new base station PLUS a subscription to their trash premium service. Maybe someone should let the product managers know that the wireless camera business is saturated.

Re: Arlo Ultra compatibility with Arlo Pro 2 & it's base

pjsisk01 — Tue, 08 Jan 2019 19:12:52 GMT

No, I won’t be milked. Someone should explain to the PM’s that one of the driving reasons behind going with Arlo was the requirement of the others that you buy their monthly service. Arlo really needs to wake up and make these compatible too with the base station {router} I bought and spent a fortune on. This will be their undoing, well done Arlo Product Team!

so, to answer your last state,ent about letting the pm team aware, PM Team, read the points below.

1. 4K is all but useless here. I don’t know anyone who has a 4K phone and few that have a 4ktablet where this would matter.

2. Force-feeding a monthly subscription for mediocre value add is silly and hurts the brand. EVERYONE KNOWS THIS BUT YOU.

3. Retire the pro and pro 2 and make this its replacement, period. Saturating an already saturated market with your own level of saturation doesn’t breed confidence in your customer base, especially when backwards compatibility goes away.

4. The single easiest way to p1ss off your loyal base is to tell them “the new stuff that we just added isn’t compatible with the new stuff we got you to buy less than a year ago with the promise of cutting edge and expandability”. How many existing customers do you expect will spend 600 bucks for 2 new cameras and base after spending close to 500 or more for the same thing less than a year ago?

5. The new magnetic adapter makes all existing usb runs for power useless....it took me forever to run these lines outside and now they are useless. This is just unnecessary and points to arrogance in a company that just doesn’t see the value of existing customers. What a shame.

Re: Arlo Ultra compatibility with Arlo Pro 2 & it's base

JamesC — Fri, 24 Jan 2020 19:52:27 GMT

1-24-2020 update: Arlo Ultra is now compatible with VMB4000, VMB4500, VMB4540 and VMB5000 Base Stations/SmartHubs

The SmartHub enables 4k, Auto Track and Zooming, local live streaming, as well as a simplified onboarding experience for Arlo Ultra. Further, all users who purchase Arlo Ultra kits get 1 year of Arlo Smart included, for up to 10 cameras on their account, for all camera models. What we recommend for existing users who upgrade to an Ultra kit, is to swap out their existing basestations to the Arlo SmartHub, which allows them to take advantage of all of the benefits of Ultra, as well as all of the benefits of Arlo Smart. Finally, all current generations of camera products are forwards compatible with the Ultra SmartHub, so existing users can pair their existing cameras to the new SmartHub.

In the meantime, Arlo is working on introducing full backwards compatibility to be released at a future update.

Re: Arlo Ultra and Arlo Pro 2 compatibility

jake158693 — Wed, 09 Jan 2019 02:12:52 GMT

So like many, i have the arlo pro 2 cameras and accompanying base. I saw that there are new 4k cameras (that I don't really care about) but also that there is a new ultra base w/ it. What is so special about this base if you don't plan on using 4k cameras? Does it serve as a "hub" just like SmartThings and other central hubs like that? If so, if I already have SmartThings as a hub and don't plan on buying 4k cameras, is getting the ultra base worth it? Also, do the new devices coming out later this year (motion sensors, Carbon detector, etc..) compatible w/ ONLY the ultra base or will work just as well w/ the major hubs like SmartThings?

Re: Arlo Ultra compatibility with Arlo Pro 2 & it's base

spykid — Wed, 09 Jan 2019 03:34:35 GMT

I purchased my Arlo Pro 2 in September and within the return period I was already looking at 4K from Best Buy which is where I had purchased the Arlo 2 cameras and hub and many other Netgear products. I also have a Smart subscription. I spent over an hour today with Arlo support to get this precise question answered and they simply did not know. I drove to Best Buy to ask and was told my newly purchased Arlo 2 hub would not work with the new product. Apparently the hubs are tthe weakest link to the Arlo system. This is no way to treat your customers. I am not interested in promises for some future date..maybe we.... Maybe I should just go for the Dahua system and be done with Arlo and Netgear.

Re: Arlo Ultra and Arlo Pro 2 compatibility

RIRedd — Thu, 10 Jan 2019 15:37:13 GMT

Best Buy already has the Ultra listed for sale with a release date of 1/13/19. I just got the Pro2 with 4 cameras before Christmas so I'm pretty bummed if they are not going to be compatible. Then again, it will lower the price of the additional cameras on the Pro2 so there's that.