topic Re: Live view not working Arlo Ultra in Arlo Ultra

Live view not working Arlo Ultra

GStanbury — Fri, 10 Apr 2020 01:25:26 GMT

For the last 2 days I have been unable to live stream any of my camera on Google home or iPhone or iPad. I have reset the system and reinstalled the app but this has not worked. I am on version 2.14 (72). I also cant play any videos from my library

Re: Live view not working Arlo Ultra

Budman2791 — Fri, 10 Apr 2020 12:06:18 GMT

I’m having the same problems.

Re: Live view not working Arlo Ultra

JamesC — Fri, 10 Apr 2020 16:22:33 GMT

What are you experiencing that is preventing the live stream? Do you see any error messages?

JamesC

Re: Live view not working Arlo Ultra

Budman2791 — Fri, 10 Apr 2020 17:16:17 GMT

If I try to access my video library in the IOS app or my windows computer I can see a form of screen shot but no video. If I try to live stream from my IOS it gives the message "The device failed to connect. Please try again." If I try to access my live stream cameras from my Windows computer I get the triangle with exclamation point in the center that brings up the message "AC power has been disconnected from your Arlo device. Activity Zones are currently disabled." Also, I get a separate message that says "Maximum of 5 camera stream are supported simultaneously. Please stop one stream before starting another camera system." I only have four Arlo cameras so how am I getting the 5th one? Any help that you can give would be greatly appreciated. I have turned off power to the Hub, turned power back on; I have also deleted my Arlo app and reinstalled it. Suggestions?

Re: Live view not working Arlo Ultra

Sarahhoux — Fri, 10 Apr 2020 18:03:38 GMT

I’m having the same problem. Started yesterday. Can’t see live view on any of my 4 cameras and notifications are only saving screenshots, not video clips. I’ve restarted the system and uninstalled/reinstalled the app But neither solved the problem. Every time I click play to see live view it says connecting and never connects any camera. Notifications now only say motion detected - doesn’t specify vehicle/person/animal. Again it’s just saving screenshots, no videos saving.

Re: Live view not working Arlo Ultra

JamesC — Fri, 10 Apr 2020 19:20:36 GMT

Check to make sure your cameras are still participating in your Arlo Smart subscription. You can do this by logging in to the web client from a computer and navigating to Settings > Subscription > Manage cameras.

JamesC

Re: Live view not working Arlo Ultra

Sarahhoux — Fri, 10 Apr 2020 20:06:53 GMT

That fixed it! Thank you.

Re: Live view not working Arlo Ultra

GStanbury — Fri, 10 Apr 2020 21:40:15 GMT

Thanks. That fixed the issue

Re: Live view not working Arlo Ultra

Budman2791 — Fri, 10 Apr 2020 21:50:05 GMT

That fixed my problem as well. Any idea how this happened and what either myself or Arlo can do to prevent it from happening again in the future?