topic I am unable to add my Arlo Ultra to my Arlo Smart account in Arlo Ultra

I am unable to add my Arlo Ultra to my Arlo Smart account

tigh1969 — Fri, 10 Apr 2020 07:28:27 GMT

Hi, I am having problems trying to add my Ultra camera to my Arlo smart premier account.

When I go to manage cameras it will not allow me to drag my Ultra camera into the plan.

I'm trying to do this from the website not sure if I have to use the app or should it work from the website.

Any help with this matter would be appreciated

Thanks

Murdo

Re: I am unable to add my Arlo Ultra to my Arlo Smart account

jguerdat — Fri, 10 Apr 2020 13:58:31 GMT

Not sure if it matters but is this a new subscription or one that's been around for a while (legacy)? There are issues when using a legacy subscription that canceling and resubscribing may resolve.

Re: I am unable to add my Arlo Ultra to my Arlo Smart account

JamesC — Fri, 10 Apr 2020 16:09:50 GMT

tigh1969,

What happens when you try to move the camera?

JamesC

Re: I am unable to add my Arlo Ultra to my Arlo Smart account

tigh1969 — Sat, 18 Apr 2020 09:40:39 GMT

Hi I have managed to add my Ultra camera to my Smart account

Thanks