topic Re: No record button or snapshot button in Arlo Ultra

No record button or snapshot button

LoganR — Fri, 03 Apr 2020 16:13:03 GMT

Again, the record and snapshot button are missing. Using 2 ultra cameras with the ultra base station and a Arlo 3 camera. Latest iOS version, up to date firmware for all devices. Any suggestions would be great. I’ve searched the forums and people have the same problem and no solid fix. This is getting ridiculous that two very important buttons just disappear.

Re: No record button or snapshot button

JamesC — Fri, 03 Apr 2020 16:19:11 GMT

LoganR,

4k/2K live streams cannot be manually recorded. If you have Local 4K/2K Live Streaming enabled within your camera settings, your live streams will be in 4K/K when your mobile device is connected to the same network as your Arlo system. To manually record live streams while on the same network, turn off local 4K/2K Live Streaming in your camera settings.

JamesC

Re: No record button or snapshot button

LoganR — Fri, 03 Apr 2020 16:39:22 GMT

Thanks

Re: No record button or snapshot button

dcfox1 — Fri, 03 Apr 2020 21:23:33 GMT

JamesC why is this, sort of defeats the purpose of having 2k or 4k. I found this out on pro 3 with trial and error. Only thing i can think of is to save size on server.

Re: No record button or snapshot button

robot-monster — Thu, 09 Apr 2020 10:18:47 GMT

James I am having the same issue now. None of my Ultra cameras have the 4k stream option turned on. My Android app is current. It's 3am and we were just woken up by some jerk outside of our window. I went to record video of him only to find I have no manual record button now on any of my cameras. Anything else that I might be missing? My subscriptions are all current as well. Not sure what else could be causing the buttons to disappear. Thanks.

Re: No record button or snapshot button

Scratchy — Thu, 09 Apr 2020 17:59:23 GMT

James I am having the same issue now. None of my Ultra cameras have the 4k stream option turned on. I use iPad Pro. I have used the record and snapshot many times previously. Now the icons do not show up.

Re: No record button or snapshot button

JamesC — Thu, 09 Apr 2020 21:24:14 GMT

Check to make sure the cameras are participating in your Arlo Smart subscription. You can do this on a PC by logging in to your Arlo account and navigating to Settings > Subscription > Manage cameras

JamesC

Re: No record button or snapshot button

robot-monster — Thu, 09 Apr 2020 21:29:39 GMT

UGH. I do not own a desktop computer and my work computer will not allow me to log in.

Covid just got lit😂

Re: No record button or snapshot button

dcfox1 — Thu, 09 Apr 2020 22:05:22 GMT

If you have a laptop or tablet it the same on web.

Re: No record button or snapshot button

Scratchy — Thu, 09 Apr 2020 23:03:42 GMT

JamesC,

I have record and snap shot icons back. For some reason they were inactive in my active annual subscription. Don’t know how that happened? Thanks for solving the problem!

Re: No record button or snapshot button

rvlife — Sat, 02 May 2020 12:13:29 GMT

same no record button or snapshot button. tried all solutions. I was using it a lot now its not available. this is getting old. I have wyze cheap cams many and they awesome!

Re: No record button or snapshot button

StephenB — Sun, 03 May 2020 17:40:30 GMT

@rvlife wrote:

same no record button or snapshot button. tried all solutions.

Are you livestreaming 2K or 4K? Or are you livestreaming 1080p?