topic Re: System not connecting, cannot “go live” with any camera in Arlo Ultra

System not connecting, cannot “go live” with any camera

TJ-L — Tue, 07 Apr 2020 16:15:21 GMT

I have three Arlo Ultra cameras
Worked fine with two cameras but after adding a third, I cannot “go live” with any camera and although the system still detects motion it does not record any video

Re: System not connecting

jguerdat — Tue, 07 Apr 2020 13:05:58 GMT

Start by rebooting the hub and reinserting camera batteries. It may be fastest to remove everything from Settings, My Devices and start fresh to get rid of some weirdnesses.

Re: System not connecting, cannot “go live” with any camera

kylewallace — Tue, 07 Apr 2020 21:16:50 GMT

I’ve had the exact same issue for the past few days. I’m here on the forum now and seeing others are having similar issues. Have tried restarting the base station and my wifi. I can watch the cameras in HomeKit.

Re: System not connecting, cannot “go live” with any camera

kylewallace — Tue, 07 Apr 2020 21:35:12 GMT

Just of note, I have just discovered that my subscription had reverted to 0 cameras in use. I’ve dragged my cameras back into my subscription and it appears my issue may be resolved.

Re: System not connecting

TJ-L — Thu, 09 Apr 2020 03:40:33 GMT

Thanks that worked
Another issue I had was one camera was zoomed in and showing a view about 45 degrees off to the left of where I had the camera pointed. That seems to have solved itself too, for now

Re: System not connecting

TJ-L — Tue, 14 Apr 2020 09:44:02 GMT

This worked, thank you.