topic Re: Arlo app issue in Arlo Ultra

having an issue with either my Arlo cameras or App, just says “ connecting”

ChadWes — Mon, 06 Apr 2020 17:13:21 GMT

Hello . I am having an issue with either my Arlo cameras or App. I have 4 Arlo ultra cameras with 2 base stations. When I go into the app and try to play the cameras through the app it just says “ connecting” and just keeps Spinning . Also it seems my cameras are not recording motion like they used to. They are just taking a picture. I unplugged the base stations and restarted my router as well no luck. Also uninstalled and reinstalled the app. I feel like I’m looking over something very simple. Thanks in advance .

Side note the cameras are working perfectly in HomeKit. Just not in the Arlo app.

Re: Arlo app issue

JamesC — Mon, 06 Apr 2020 17:14:36 GMT

ChadWes,

The symptoms you describe sound like there could be a connectivity issue. What does the signal strength icon show for these cameras?

JamesC

Re: Arlo app issue

ChadWes — Mon, 06 Apr 2020 22:01:39 GMT

It shows full bars for all cameras

Re: Arlo app issue

ChadWes — Tue, 07 Apr 2020 00:42:31 GMT

Fixed . Just disconnected and reconnected cameras to base station

Re: having an issue with either my Arlo cameras or App, just says “ connecting”

kylewallace — Tue, 07 Apr 2020 21:24:41 GMT

Hi, I see your solution was to disconnect and reconnect the cameras. I have the same problem and disconnecting all my cameras to resolve this seems pretty arduous and unnecessary.

Question for support, any other solutions?

Re: having an issue with either my Arlo cameras or App, just says “ connecting”

kylewallace — Tue, 07 Apr 2020 21:34:19 GMT

Just of note, I have just discovered that my subscription had reverted to 0 cameras in use. I’ve dragged my cameras back into my subscription and it appears my issue may be resolved.

Re: having an issue with either my Arlo cameras or App, just says “ connecting”

ChadWes — Tue, 07 Apr 2020 21:42:21 GMT

Mine says 2 out of 4 in use . I’m
Not seeing a place to drag cameras the app

Re: having an issue with either my Arlo cameras or App, just says “ connecting”

kylewallace — Tue, 07 Apr 2020 21:43:58 GMT

I had to go online at my.arlo.com. As soon as I dragged them back in I could access my camera video again and view recordings, but yeah I’m not sure if that resolved the issue (which I’ve had for several days).