topic Re: Activity Zones/AC in Arlo Ultra

Activity Zones/AC

RSC1 — Wed, 01 Apr 2020 21:38:23 GMT

Today it says my Activity Zones are inactive and AC disconnected. Ultras don’t use AC, normally?

It’s been a year and activity zones never have worked. The manual doesn’t say a lot.

Is it because you need a constant AC supply for them to work? My solar powered camera‘s activity zones go down as well.

Re: Activity Zones/AC

michaelkenward — Thu, 02 Apr 2020 10:30:32 GMT

@RSC1 wrote:
Today it says my Activity Zones are inactive and AC disconnected.

Check the manual:

The following features are available only while the camera is plugged in:
• Activity zones
• CVR
• Prebuffering

I don't get this bit:

@RSC1 wrote:
Ultras don’t use AC, normally?

It uses AC if you plug in an AC adapter.

This is also in the manual:

Connecting your camera to the Arlo Solar Panel (sold separately) to charge the battery does not provide AC power. To use activity zones and CVR, you must plug the camera into an AC power outlet.

Re: Activity Zones/AC

RSC1 — Thu, 02 Apr 2020 10:47:34 GMT

There must be a new manual. That is not in mine.

Re: Activity Zones/AC

StephenB — Thu, 02 Apr 2020 11:30:09 GMT

@RSC1 wrote:
There must be a new manual. That is not in mine.

Manuals are here: https://www.arlo.com/en-us/support/docs.aspx

A direct link to the ultra user manual is: https://www.arlo.com/en-us/images/Documents/ArloUltra/Arlo_Ultra_User_Manual.pdf

There are two forms of activity zones (which share the same configuration) - and that does create some confusion.

Local Activity Zones are processed in the camera, and they require AC power.
Cloud Activity Zones are processed in the Arlo Cloud. They require a smart subscription, but they do work when the camera is battery powered.

Since you are just seeing this message now, my guess is that your trial subscription just ran out - and that you decided not to go with a paid subscription. If that's not the case, then go into your subscription settings and select "manage cameras". Then make sure the ultra is listed under your plan.

Re: Activity Zones/AC

michaelkenward — Thu, 02 Apr 2020 11:34:20 GMT

Arlo - Security Cameras and Systems

User Manual

Page 70.

It has always been in the Ultra manual, whichever version you are using.

Arlo has used the same wording for Pro 2, Ultra and Pro 3 systems.

Re: Activity Zones/AC

RSC1 — Thu, 02 Apr 2020 11:58:42 GMT

My Ultra manual only has 63 pages, so there you go.

Re: Activity Zones/AC

RSC1 — Thu, 02 Apr 2020 12:02:58 GMT

My subscription is supposed to be good until the end of May. The zones have never worked for me. The no AC error has happened before.

I have even tried restricting the zones to right quadrilaterals to no avail.

Re: Activity Zones/AC

michaelkenward — Thu, 02 Apr 2020 13:40:19 GMT

@RSC1 wrote:
My Ultra manual only has 63 pages, so there you go.

Afraid not. I had both.

Same details.

Try page 56.

Re: Activity Zones/AC

TommyTorquay — Fri, 03 Apr 2020 22:14:12 GMT

Thanks, the managing subscription was the issue. I lost power, which ended up draining my batteries on my three cameras (attempting to re sync), and I lost the sync to the hub. Once I recharged them, and re synced the hub, I was getting the AC Disconnect warning. For whatever reason, when I lost power and had to re sync the hub, it did not automatically add the cameras back to my premier subscription.