topic Re: Arlo Ultra timing out Pro Base station in Arlo Ultra

Arlo Ultra timing out Pro Base station

royboz — Sun, 29 Mar 2020 03:46:52 GMT

Have an Arlo Ultra connected to the Arlo Pro2 Base station. Works fine and get clear 4K resolution.

However every few days it freezes and I have to reset the base station to get connection again. Got full wireless signal. If its frozedn when I try live I get 'The request timed out'

Base station: VMB4000r3

Firmware 1.1515.0.1_3162_d8788

Camera: Arlo Ultra H8
Firmware: 1.070.50.2_205_0c7c8e1

Re: Arlo Ultra timing out Pro Base station

steve_t — Sun, 29 Mar 2020 04:35:08 GMT

Try restarting your wifi router/AP and then restarting your Arlo base station to change what channels they run on. See if that helps

Re: Arlo Ultra timing out Pro Base station

royboz — Sun, 29 Mar 2020 07:45:26 GMT

Thanks, will try that. Is there a way to see what channel the base station is using?

I forgot to mention I do have 3 x Arlo Pro 2's running off the same base station and can still connect to them when the ultra fails to connect

Re: Arlo Ultra timing out Pro Base station

steve_t — Tue, 31 Mar 2020 02:19:44 GMT

You can download one of many different "wifi analyzer" apps that show all the nearby networks and what channels they're running on plus signal strength etc

Make sure your router isn't broadcasting its 2.4GHz network on Channel 13

Re: Arlo Ultra timing out Pro Base station

Chrisk2 — Thu, 02 Apr 2020 23:46:00 GMT

I think this is normal. I have to reboot my base every 2 days to prevent this proactively

Re: Arlo Ultra timing out Pro Base station

royboz — Fri, 17 Apr 2020 07:38:53 GMT

This is still happening unfortunately. I've run wifi analyser and it seems that the base station could be running on channel 11? (Based in Australia). Have moved it closer to the Arlo camera - is now less than 5 meters. Was ok for about a week, and this week have had to reboot base station twice. All other Arlo Pro 2 cameras are still fine and its only the Arlo Ultra that disconnects. What I've noticed is the blue light stays on Ultra when its hung? Is it worth purchasing an additional base station (Ultra) and only connected this camera to it?

Re: Arlo Ultra timing out Pro Base station

royboz — Fri, 17 Apr 2020 07:53:50 GMT

That's disappointing. Do you have the arlo ultra base station? Wondering if this is an issue wihh the arlo pro 2 base station and arlo camera

Re: Arlo Ultra timing out Pro Base station

steve_t — Fri, 17 Apr 2020 10:28:25 GMT

You could get another base station or Arlo SmartHub but you really shouldn't have to. You said Wifi Analyzer said you could use channel 11 as it's the clearest? So if you log into your wifi router and change the 2.4GHz channel to channel 11, then restart your Arlo base station, Wifi Analyzer should tell you that both your wifi and VMB base station are on channel 11. See how that goes with regards to the Ultra dropping off