topic Re: Suddenly no live view in Arlo Ultra

Suddenly no live view

JSAUS83 — Fri, 20 Mar 2020 09:50:40 GMT

Hi there,

All of the sudden I get a error message “ AC power has been disconnected from your arlo device, Activity zones are currently disabled”

The cameras now

- do not record activity
- do not connect in live view in the Arlo app ( I can click on the “play” icon then it spins for a while and then it stops, no further errors.
- do connect live in HomeKit

I’ve googled and done the following:

- turned on and off the base station vmb5000r4 latest updates
- removed all activity zones
- turned on and off all cameras
- I have Arlo subscription
- connecting the cameras to ac makes no difference
- I have four ultra cameras, they all experience the same behaviour

Please help.

Re: Suddenly no live view

B_CFJ — Fri, 20 Mar 2020 10:50:22 GMT

Experiencing same problem over in Australia as well. It happend about 5.00AM GMT Friday. Exactly the same description as yours.

Re: Suddenly no live view

B_CFJ — Fri, 20 Mar 2020 11:00:47 GMT

Hi JSAUS83,

I have found the issue seems like Arlo must have reset some database in their "subscription plan" system. You will need to go to Settings >> ARLO SMART >> Smart Notifications. And then Move all your 4 cameras from Inactive Cameras to the Active Cameras section. Fix my issue straight away, even without having to reset the Arlo Homes. Hopefully, this helps. Cheers.

From,

B_CFJ

Re: Suddenly no live view

SamuelR — Fri, 20 Mar 2020 12:06:46 GMT

@B_CFJ

Thanks for your info and trying to provide a solution! Unfortunately, this hasn't helped with my connection issues. I now only have 1 fully functioning camera out of the 4 we purchased in December. Clearly some sort of bug, but it's infuriating having to constantly try to troubleshoot and take down and reset the cameras etc.

Hopefully, Arlo provide a fix soon!

Re: Suddenly no live view

AlanBale — Fri, 20 Mar 2020 13:03:05 GMT

This worked for me! Thank you for sharing.

Re: Suddenly no live view

JSAUS83 — Fri, 20 Mar 2020 14:07:09 GMT

That worked for me! Thank you so much.

Re: Suddenly no live view

ParkerT — Fri, 20 Mar 2020 18:43:29 GMT

Moving the cameras within the app from “inactive” to “active” fixes this issue for me as well. Once I moved them to “active” I could see the live stream view and it started recording again!

Re: Suddenly no live view

JamesC — Fri, 20 Mar 2020 18:56:59 GMT

B_CFJ,

Thanks for posting this workaround. I've escalated reports of this issue and the development team is currently investigating. I will provide an update when I know more.

JamesC

Re: Suddenly no live view

Reitking — Sat, 21 Mar 2020 15:06:10 GMT

The reason I bought these cameras over your competitors was the 7 days of free cloud. I won’t pay a monthly service for cameras whose service is inconsistent and not as good as ring or blink. Getting rid of the free 7 days just made it easier to switch to another company with a better product. Thought you were a camera company but I guess I was wrong.